[26062] in resnet
Re: Spiceworks Help Desk System
daemon@ATHENA.MIT.EDU (Horm, Justin)
Wed Mar 16 08:40:19 2011
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Message-ID: <5281F050AB89754C850BAD750D82E331F30E15@zephyrus.sjc.sjca.edu>
Date: Wed, 16 Mar 2011 08:39:55 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Horm, Justin" <Justin.Horm@sjca.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: A<C9A4FB4F.E7C2%jrizzo@providence.edu>
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We are currently using Spiceworks as a ticketing system. The community
is great, I will give it that. The only problem we had stems from too
many previous tickets imported. For some reason, when the ticket
database gets too large, there is a great deal of lag and the system
grinds to a halt. As such, you may need some sort of legacy solution
for previous tickets, if you want to keep those around.
=20
Justin R. A. Horm
Network Manager
St. John's College
Annapolis Campus
410.295.5552
justin.horm@sjca.edu <mailto:justin.horm@sjca.edu>=20
=20
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Rizzo,
Jim
Sent: Tuesday, March 15, 2011 11:18 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Spiceworks Help Desk System
=20
I was just told about Spiceworks today. It's a free helpdesk ticketing
system (among other things). Do any of you have experience with it?
Maybe someone is currently using it? I'd like to learn more about if you
can give me some information (or even a demo).
=20
Thanks,
Jim
--=20
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
=20
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
___________________________________________________ You are subscribed
to the ResNet-L mailing list.=20
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vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'>We are =
currently using Spiceworks as a ticketing system. The community is =
great, I will give it that. The only problem we had stems from too =
many previous tickets imported. For some reason, when the ticket =
database gets too large, there is a great deal of lag and the system =
grinds to a halt. As such, you may need some sort of legacy =
solution for previous tickets, if you want to keep those =
around.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt'>Justin R. A. Horm</span><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt'>Network =
Manager</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt'>St. John's College</span><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt'>Annapolis =
Campus</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt'>410.295.5552</span><o:p></o:p></p><p =
class=3DMsoNormal><a href=3D"mailto:justin.horm@sjca.edu"><span =
style=3D'font-size:10.0pt'>justin.horm@sjca.edu</span></a><o:p></o:p></p>=
<p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><div><div =
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0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> =
Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of =
</b>Rizzo, Jim<br><b>Sent:</b> Tuesday, March 15, 2011 11:18 =
AM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Spiceworks =
Help Desk System<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
>I was just told about Spiceworks today. It's a free helpdesk ticketing =
system (among other things). Do any of you have experience with it? =
Maybe someone is currently using it? I'd like to learn more about if you =
can give me some information (or even a =
demo).<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
><o:p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
>Thanks,<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
>Jim<o:p></o:p></span></p></div><div><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
>-- <o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
>Jim Rizzo<o:p></o:p></span></p></div></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
>Helpdesk Manager<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
>Providence College Information =
Technology<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
>(401) 865-1277<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
>AIM: JRizzoPC<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
><a =
href=3D"http://itweb.providence.edu/helpdesk">http://itweb.providence.edu=
/helpdesk</a><o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
><a =
href=3D"http://selfhelp.providence.edu">http://selfhelp.providence.edu</a=
><o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
><o:p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
>Find us on Facebook!<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
><a =
href=3D"http://www.facebook.com/ProvCollHelpDesk">http://www.facebook.com=
/ProvCollHelpDesk</a><o:p></o:p></span></p></div></div></div></div><p =
class=3DMsoNormal>___________________________________________________ =
You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To =
subscribe, unsubscribe or search the archives, go to <a =
href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.ND=
.EDU/archives/resnet-l.html</a> =
___________________________________________________ =
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