[25809] in resnet
Re: satisfaction question
daemon@ATHENA.MIT.EDU (Paul Hall)
Mon Jan 24 00:06:27 2011
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Message-ID: <FA71D2B1-CA00-42FA-A6F6-159A96217319@csumb.edu>
Date: Sun, 23 Jan 2011 21:00:52 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Paul Hall <phall@CSUMB.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <C95DF5F7.3D5A%toms@arbor.edu>
On Jan 20, 2011, at 11:23 AM, Scripter, L. Tom wrote:
> * What brand of computer do you use (manufacturer, as in Lenovo, HP, etc)?
HP solely for servers, HP / Apple for workstations
> * How satisfied are you with their reliability and serviceability?
HP - extremely, Apple less than thrilled, on the server side we do anything we can to avoid the purchase of their server offerings, being told "we can't sell you a support contract but you can take your server out of the rack and bring it to the nearest Apple store and we'll have it back to you within a week doesn't fly...."
> * Are you an authorized warranty repair service for the brand your school uses?
For the university owned machines yes we have HP and Apple certified staff. We don't do repairs on student owned machines.
---
Paul Hall
Senior Operations Analyst
paul@csumb.edu
831 582 3802
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