[1119] in resnet
Expectation management in the residence halls
daemon@ATHENA.MIT.EDU (Raphael Web)
Thu Apr 4 16:19:28 2002
content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C1DC19.B8D5F130"
Message-ID: <7207990B269556469AAA898154DB86BB018C8C@EXCHANGEN2.oneonta.edu>
Date: Thu, 4 Apr 2002 15:45:57 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Raphael Web <webrp@ONEONTA.EDU>
To: RESNET-L@listserv.nd.edu
This is a multi-part message in MIME format.
------_=_NextPart_001_01C1DC19.B8D5F130
Content-Type: text/plain;
charset="US-ASCII"
Content-Transfer-Encoding: quoted-printable
I'm looking to see how you guys handle resident student expectation of
your student tech support staff (at SUNY Oneonta, we call them Res
Techs). I have found that if some kind of expectation management
(telling the students in the dorms what to expect from the techs) is not
done, the residents tend to expect the techs to be able to perform
advanced troubleshooting. This may affect satisfaction with the
program, if this is not, in fact what the department expects from the
students. I was wondering the following:
=20
What level of service you expect your techs to provide (basic
troubleshooting, advanced troubleshooting, don't touch the computer at
all....)
What do you tell the residents in your dorms to expect from your
techs.....
How do you communicate this to the students so that expectations are as
effectively communicated as possible......
=20
Thanks
=20
Raphael Web, ResNet Coordinator
ext. 2889
=20
------_=_NextPart_001_01C1DC19.B8D5F130
Content-Type: text/html;
charset="US-ASCII"
Content-Transfer-Encoding: quoted-printable
<html>
<head>
<meta http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii">
<meta name=3DGenerator content=3D"Microsoft Word 10 (filtered)">
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p.MsoAutoSig, li.MsoAutoSig, div.MsoAutoSig
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle17
{font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=3DEN-US link=3Dblue vlink=3Dpurple>
<div class=3DSection1>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>I’m looking to see how you guys handle resident
student expectation of your student tech support staff (at SUNY Oneonta, =
we
call them Res Techs). I have found that if some kind of =
expectation
management (telling the students in the dorms what to expect from the =
techs) is
not done, the residents tend to expect the techs to be able to perform =
advanced
troubleshooting. This may affect satisfaction with the program, if =
this
is not, in fact what the department expects from the students. I =
was
wondering the following:</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>What level of service you expect your techs to =
provide
(basic troubleshooting, advanced troubleshooting, don’t touch the
computer at all….)<br>
What do you tell the residents in your dorms to expect from your =
techs…..</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>How do you communicate this to the students so that
expectations are as effectively communicated as =
possible……</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Thanks</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=3DMsoAutoSig><b><font size=3D3 face=3D"Times New Roman"><span
style=3D'font-size:12.0pt;font-weight:bold'>Raphael Web, ResNet =
Coordinator</span></font></b></p>
<p class=3DMsoAutoSig><b><font size=3D3 face=3D"Times New Roman"><span
style=3D'font-size:12.0pt;font-weight:bold'>ext. =
2889</span></font></b></p>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'> </span></font></p>
</div>
</body>
</html>
=00
------_=_NextPart_001_01C1DC19.B8D5F130--
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
