[1073] in resnet
Panel Presentation - need panelists
daemon@ATHENA.MIT.EDU (Zuker, Sonya K)
Tue Apr 2 19:29:57 2002
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Message-ID: <EFDA5350938DD4119D6B00508BAD07BA01BBBC22@uor-exch-1.redlands.edu>
Date: Tue, 2 Apr 2002 15:58:30 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Zuker, Sonya K" <Sonya_Zuker@REDLANDS.EDU>
To: RESNET-L@listserv.nd.edu
Hello:
I am looking for individuals who are interested in sharing information about
their ResNet help desk/ticketing system at ResNet 2002. Here at the
University of Redlands, we have created our own ticketing/help desk system
over the course of the 2 years. Using ColdFusion and Access, this site is
fully implemented for its intended use and then some.
I am looking for the following to complete the panel...
- a school using a paid-for help desk/ticket system (Support Magic, etc.)
- a school using a hybrid system
The tentative focus of this panel is to give other members an idea of what
possibilities are "out there" as far as support software and the pros and
cons for using your current software.
I look forward to hearing from you regarding your interest in this panel.
Please email me directly.
Thank you.
Sonya Zuker
University of Redlands
email: sonya_zuker@redlands.edu
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