[542] in Resnet-Forum
Re: charge for service?
daemon@ATHENA.MIT.EDU (Joe Germuska)
Tue Mar 7 21:20:19 1995
Date: Tue, 7 Mar 1995 19:12:54 -0600
To: resnet-forum@MIT.EDU
From: j-germuska@nwu.edu (Joe Germuska)
At 7:03 PM 1995/03/07, Lee Watkins wrote:
>Of course, we also face the problem where
>some residence houses are so small they will never have 100 nodes, but
>they'll still need a resident support person.
I wouldn't be so sure; at the NERCOMP conference last Friday, the student
consultant from Princeton described their system, where student consultants
don't have geographic "beats" -- instead, the students responsible for
supporting resnet manage consulting for students in various dorms. On a
campus that is relatively compact, geographically (like Northwestern's),
this seems pretty plausible -- I think that ResCons are more valuable for
their willingness to work student (read flexible) hours than for their
location right in the dorm.
I am going to think quite hard about whether or not our Residential Network
Consultants really need to live in the dorms that they serve. Anyone else
have ideas? It might even be _better_ if the students aren't available to
have their door knocked on at 2 am! (Does anyone categorize _any_ ResNet
failures as emergencies meriting 24 hour on-call support? At this point, I
can't think of any student network application that is truly
"mission-critical".)
Joe
--
joe germuska * j-germuska@nwu.edu * www * res hall net * instruct tech
academic computing & network services * northwestern univ
"Freedom lies in your willingness to be free." -- Winston Damon
