[41571] in Resnet-Forum
Network Satisfaction Surveys
daemon@ATHENA.MIT.EDU (Steve Hess)
Fri Feb 24 18:14:15 2017
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Date: Fri, 24 Feb 2017 18:07:28 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Steve Hess <hess_steve@WHEATONCOLLEGE.EDU>
To: RESNET-L@listserv.nd.edu
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Does anyone have a good network satisfaction survey they=E2=80=99d be willi=
ng to
share? I=E2=80=99m looking for a format and questions that will result in =
good
data regarding overall customer satisfaction as well as identify particular
locations and/or services that are outliers or pain points. There=E2=80=99=
s a
science to surveys and I assume some of us have utilized that science to
design a survey that results in more useful information than =E2=80=9Cthe w=
ifi
stinks=E2=80=9D. Thanks in advance.
Steve
[image:
https://wheatoncollege.edu/tools/email-signature/img/email_r1_c1.gif]
[image:
https://wheatoncollege.edu/tools/email-signature/img/email_r2_c1.gif]
Steve Hess
Manager of Networking and Telecommunications
26 E. Main St Norton, MA 02766
t. 508-286-3413
f. 508-286-8270
[image:
https://wheatoncollege.edu/tools/email-signature/img/wheaton-college.gif]
<http://wheatoncollege.edu/>[image: Wheaton College on Facebook]
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ve a good network satisfaction survey they=E2=80=99d be willing to share?=
=C2=A0 I=E2=80=99m looking for a format and questions that will result in g=
ood data regarding overall customer satisfaction as well as identify partic=
ular locations and/or services that are outliers or pain points.=C2=A0 Ther=
e=E2=80=99s a science to surveys and I assume some of us have utilized that=
science to design a survey that results in more useful information than =
=E2=80=9Cthe wifi stinks=E2=80=9D.=C2=A0 Thanks in advance.</span></p><p cl=
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f497d">Steve Hess </span></p></td></tr><tr><td style=3D"padding:0in 0in 0in=
0in"><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&q=
uot;Times",serif;color:#1f497d">Manager of Networking and Telecommunic=
ations </span></p></td></tr><tr><td style=3D"padding:3.75pt 0in 0in 0in"><p=
class=3D"MsoNormal"><span style=3D"font-size:8.5pt;font-family:"Arial=
",sans-serif;color:#1f497d">26 E. Main St Norton, MA 02766 </span></p>=
</td></tr><tr><td style=3D"padding:0in 0in 0in 0in"><p class=3D"MsoNormal">=
<span style=3D"font-size:8.5pt;font-family:"Arial",sans-serif;col=
or:#1f497d">t. 508-286-3413 </span></p></td></tr><tr><td style=3D"padding:0=
in 0in 0in 0in"><p class=3D"MsoNormal"><span style=3D"font-size:8.5pt;font-=
family:"Arial",sans-serif;color:#1f497d">f. 508-286-8270 </span><=
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