[41447] in Resnet-Forum
Re: Email Scam Problems
daemon@ATHENA.MIT.EDU (Richard Musal (ITS))
Thu Nov 3 10:47:41 2016
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Date: Thu, 3 Nov 2016 14:46:48 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Richard Musal (ITS)" <richard.musal@MANHATTAN.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CAPAYw2rDADRyD1mb+o1FdRytW-=kqFxiNM5GD38hZHZxjckNbg@mail.gmail.com>
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We also add to signatures for ticketing and our emails about guarding
passwords. You can see ours below.
On Thu, Nov 3, 2016 at 7:00 AM Richard Musal (ITS) <
richard.musal@manhattan.edu> wrote:
> Blog posts mostly.
>
>
> On Thu, Nov 3, 2016 at 6:42 AM Rizzo, Jim <JRIZZO@providence.edu> wrote:
>
> Hey all,
>
>
>
> We=E2=80=99re having serious issues with phishing and email scams. In fac=
t, we
> seem to have been hit with a zero-day ransomware virus that encrypted a
> whole bunch of files on a couple people=E2=80=99s computers and network d=
rives. The
> network drives can be restored from the last good backup. The local files
> seem to be a lost cause.
>
>
>
> Anyway=E2=80=A6 How do you all inform, educate, scold, whatever people ab=
out these
> types of problems? The ransomware issue was related to actually clicking =
on
> a bad attachment (and seems to have required downloading a zip file and
> unzipping it and then running the VBS file contained within). Phishing is
> just that. People seem to have no problem sharing their passwords. We
> fairly regularly send emails to the campus about suspicious email message=
s,
> unexpected attachments, and messages asking people to share their
> passwords. They seem to fall on deaf ears/eyes. The same people read thos=
e
> emails, and it=E2=80=99s not the people who need to be taking the message=
to heart.
>
>
>
> Looking for any ideas here. If you have a webpage about it, please share
> the link. If you send emails, please share the text of the email.
>
>
>
> Thanks!
>
> Jim
>
>
>
> --
>
> Jim Rizzo
>
> Helpdesk Manager
>
> Providence College Information Technology
>
> (401) 865-1277
>
>
>
> http://www.providence.edu/helpdesk
>
> *http://www.providence.edu/ihelp <http://www.providence.edu/ihelp>*
>
>
>
> Like us on Facebook!
>
> http://www.facebook.com/ProvCollHelpDesk
>
>
>
> Follow us on Twitter!
>
> http://twitter.com/PCITHelpdesk
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> --
>
> -----------------------
>
> *Richard A. Musal, M.A., M.S., P.D.*
>
> *Associate Director of Client Services & Operations, ITS*
>
> Riverdale, NY 10471
>
> Phone: 718-862-7933 <(718)%20862-7933>
>
> richard.musal@manhattan.edu <richard.musal@manhattan.edu?src=3Dinbox>
>
> www.manhattan.edu
>
> <http://itsblog.manhattan.edu/>
>
> <http://manhattan.edu/its>
>
> *-Have a question? * Check our Knowledge Base
> <https://manhattan.teamdynamix.com/TDClient/KB/Default>
>
> Check on your tickets here
> <https://manhattan.teamdynamix.com/TDClient/Requests/TicketRequests/>.
>
> Have you transitioned to Drive yet? Learn more here
> <http://itsblog.manhattan.edu/p/google-drive-one-place-to-create.html> or
> ask ITS.
>
> Click here
> <https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=3D1022>=
for
> instructions on how to transition.
>
--=20
-----------------------
*Richard A. Musal, M.A., M.S., P.D.*
*Associate Director of Client Services & Operations, ITS*
Riverdale, NY 10471
Phone: 718-862-7933
richard.musal@manhattan.edu <richard.musal@manhattan.edu?src=3Dinbox>
www.manhattan.edu
<http://itsblog.manhattan.edu/>
<http://manhattan.edu/its>
*-Have a question? * Check our Knowledge Base
<https://manhattan.teamdynamix.com/TDClient/KB/Default>
Check on your tickets here
<https://manhattan.teamdynamix.com/TDClient/Requests/TicketRequests/>.
Have you transitioned to Drive yet? Learn more here
<http://itsblog.manhattan.edu/p/google-drive-one-place-to-create.html> or
ask ITS.
Click here
<https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=3D1022> f=
or
instructions on how to transition.
___________________________________________________
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<div dir=3D"ltr">We also add to signatures for ticketing and our emails abo=
ut guarding passwords.=C2=A0 You can see ours below.<br><br><div class=3D"g=
mail_quote"><div dir=3D"ltr">On Thu, Nov 3, 2016 at 7:00 AM Richard Musal (=
ITS) <<a href=3D"mailto:richard.musal@manhattan.edu">richard.musal@manha=
ttan.edu</a>> wrote:<br></div><blockquote class=3D"gmail_quote" style=3D=
"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir=3D=
"ltr" class=3D"gmail_msg">Blog posts mostly.</div><div dir=3D"ltr" class=3D=
"gmail_msg"><br class=3D"gmail_msg"><br class=3D"gmail_msg"><div class=3D"g=
mail_quote gmail_msg"><div dir=3D"ltr" class=3D"gmail_msg">On Thu, Nov 3, 2=
016 at 6:42 AM Rizzo, Jim <<a href=3D"mailto:JRIZZO@providence.edu" clas=
s=3D"gmail_msg" target=3D"_blank">JRIZZO@providence.edu</a>> wrote:<br c=
lass=3D"gmail_msg"></div><blockquote class=3D"gmail_quote gmail_msg" style=
=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor=3D"white" lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72" cl=
ass=3D"gmail_msg">
<div class=3D"m_-3262852513989970614m_-2983963255861279912WordSection1 gmai=
l_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg">Hey all,<u class=3D"gmail_msg"></u><u class=3D"gmail_msg"></u></=
span></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg"><u class=3D"gmail_msg"></u>=C2=A0<u class=3D"gmail_msg"></u></sp=
an></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg">We=E2=80=99re having serious issues with phishing and email scam=
s. In fact, we seem to have been hit with a zero-day ransomware virus that =
encrypted a whole bunch of files on a couple people=E2=80=99s computers and=
network
drives. The network drives can be restored from the last good backup. The =
local files seem to be a lost cause.<u class=3D"gmail_msg"></u><u class=3D"=
gmail_msg"></u></span></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg"><u class=3D"gmail_msg"></u>=C2=A0<u class=3D"gmail_msg"></u></sp=
an></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg">Anyway=E2=80=A6 How do you all inform, educate, scold, whatever =
people about these types of problems? The ransomware issue was related to a=
ctually clicking on a bad attachment (and seems to have required downloadin=
g
a zip file and unzipping it and then running the VBS file contained within=
). Phishing is just that. People seem to have no problem sharing their pass=
words. We fairly regularly send emails to the campus about suspicious email=
messages, unexpected attachments,
and messages asking people to share their passwords. They seem to fall on =
deaf ears/eyes. The same people read those emails, and it=E2=80=99s not the=
people who need to be taking the message to heart.<u class=3D"gmail_msg"><=
/u><u class=3D"gmail_msg"></u></span></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg"><u class=3D"gmail_msg"></u>=C2=A0<u class=3D"gmail_msg"></u></sp=
an></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg">Looking for any ideas here. If you have a webpage about it, plea=
se share the link. If you send emails, please share the text of the email.
<u class=3D"gmail_msg"></u><u class=3D"gmail_msg"></u></span></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg"><u class=3D"gmail_msg"></u>=C2=A0<u class=3D"gmail_msg"></u></sp=
an></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg">Thanks!<u class=3D"gmail_msg"></u><u class=3D"gmail_msg"></u></s=
pan></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg">Jim<u class=3D"gmail_msg"></u><u class=3D"gmail_msg"></u></span>=
</p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:11.0pt" class=3D"=
gmail_msg"><u class=3D"gmail_msg"></u>=C2=A0<u class=3D"gmail_msg"></u></sp=
an></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg">--=C2=A0<u class=3D"gmail_msg"></u><u class=3D"gmail=
_msg"></u></span></p>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg">Jim Rizzo<u class=3D"gmail_msg"></u><u class=3D"gmai=
l_msg"></u></span></p>
</div>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg">Helpdesk Manager<u class=3D"gmail_msg"></u><u class=
=3D"gmail_msg"></u></span></p>
</div>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg">Providence College Information Technology<u class=3D=
"gmail_msg"></u><u class=3D"gmail_msg"></u></span></p>
</div>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg"><a href=3D"tel:(401)%20865-1277" value=3D"+140186512=
77" class=3D"gmail_msg" target=3D"_blank">(401) 865-1277</a><u class=3D"gma=
il_msg"></u><u class=3D"gmail_msg"></u></span></p>
</div>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg"><u class=3D"gmail_msg"></u>=C2=A0<u class=3D"gmail_m=
sg"></u></span></p>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg"><a href=3D"http://www.providence.edu/helpdesk" class=
=3D"gmail_msg" target=3D"_blank"><span style=3D"color:blue" class=3D"gmail_=
msg">http://www.providence.edu/helpdesk</span></a><u class=3D"gmail_msg"></=
u><u class=3D"gmail_msg"></u></span></p>
</div>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><u class=3D"gmail_msg"><span style=3D"font=
-size:10.5pt;color:black" class=3D"gmail_msg"><a href=3D"http://www.provide=
nce.edu/ihelp" class=3D"gmail_msg" target=3D"_blank"><span style=3D"color:b=
lue" class=3D"gmail_msg">http://www.providence.edu/ihelp</span></a></span><=
/u><span style=3D"font-size:10.5pt;color:black" class=3D"gmail_msg"><u clas=
s=3D"gmail_msg"></u><u class=3D"gmail_msg"></u></span></p>
</div>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg"><u class=3D"gmail_msg"></u>=C2=A0<u class=3D"gmail_m=
sg"></u></span></p>
</div>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg">Like us on Facebook!<u class=3D"gmail_msg"></u><u cl=
ass=3D"gmail_msg"></u></span></p>
</div>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg"><a href=3D"http://www.facebook.com/ProvCollHelpDesk"=
class=3D"gmail_msg" target=3D"_blank"><span style=3D"color:blue" class=3D"=
gmail_msg">http://www.facebook.com/ProvCollHelpDesk</span></a><u class=3D"g=
mail_msg"></u><u class=3D"gmail_msg"></u></span></p>
</div>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg"><u class=3D"gmail_msg"></u>=C2=A0<u class=3D"gmail_m=
sg"></u></span></p>
</div>
<div class=3D"gmail_msg">
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg">Follow us on Twitter!<u class=3D"gmail_msg"></u><u c=
lass=3D"gmail_msg"></u></span></p>
</div>
<p class=3D"MsoNormal gmail_msg"><span style=3D"font-size:10.5pt;color:blac=
k" class=3D"gmail_msg"><a href=3D"http://twitter.com/PCITHelpdesk" class=3D=
"gmail_msg" target=3D"_blank"><span style=3D"color:blue" class=3D"gmail_msg=
">http://twitter.com/PCITHelpdesk</span></a></span><u class=3D"gmail_msg"><=
/u><u class=3D"gmail_msg"></u></p>
</div>
</div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p class=3D"gmail_msg">
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" class=3D"gm=
ail_msg" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a=
>
___________________________________________________
</p></blockquote></div></div><div dir=3D"ltr" class=3D"gmail_msg"></div><di=
v dir=3D"ltr" class=3D"gmail_msg">-- <br class=3D"gmail_msg"></div><div dat=
a-smartmail=3D"gmail_signature" class=3D"gmail_msg"><p dir=3D"ltr" class=3D=
"gmail_msg">-----------------------</p>
<p dir=3D"ltr" class=3D"gmail_msg"><b class=3D"gmail_msg"><font color=3D"#0=
06600" class=3D"gmail_msg">Richard A. Musal, M.A., M.S., P.D.</font></b></p=
>
<p dir=3D"ltr" class=3D"gmail_msg"><i class=3D"gmail_msg"><font color=3D"#0=
06600" class=3D"gmail_msg">Associate Director of Client Services & Oper=
ations, ITS</font></i></p>
<p dir=3D"ltr" class=3D"gmail_msg"><img src=3D"http://home.manhattan.edu/co=
llegerelations/email_logo.jpg" class=3D"gmail_msg"></p>
<p dir=3D"ltr" class=3D"gmail_msg">Riverdale, NY 10471</p>
<p dir=3D"ltr" class=3D"gmail_msg">Phone: <a href=3D"tel:(718)%20862-7933" =
value=3D"+17188627933" class=3D"gmail_msg" target=3D"_blank">718-862-7933</=
a></p>
<p dir=3D"ltr" class=3D"gmail_msg"><a href=3D"mailto:richard.musal@manhatta=
n.edu?src=3Dinbox" class=3D"gmail_msg" target=3D"_blank">richard.musal@manh=
attan.edu</a></p>
<p dir=3D"ltr" class=3D"gmail_msg"><a href=3D"http://www.manhattan.edu/" cl=
ass=3D"gmail_msg" target=3D"_blank">www.manhattan.edu</a><br class=3D"gmail=
_msg"></p>
<p dir=3D"ltr" class=3D"gmail_msg"><img src=3D"https://docs.google.com/a/ma=
nhattan.edu/uc?id=3D0B4TIsutR6w_MZGJkZ3pYd3dBdDg&export=3Ddownload" cla=
ss=3D"gmail_msg"><a href=3D"http://itsblog.manhattan.edu/" class=3D"gmail_m=
sg" target=3D"_blank"></a></p>
<p dir=3D"ltr" class=3D"gmail_msg"><img src=3D"https://docs.google.com/a/ma=
nhattan.edu/uc?id=3D0B4TIsutR6w_MSTJtQTUtWEZ6MUU&export=3Ddownload" cla=
ss=3D"gmail_msg"><a href=3D"http://manhattan.edu/its" class=3D"gmail_msg" t=
arget=3D"_blank"></a><br class=3D"gmail_msg"></p>
<p dir=3D"ltr" class=3D"gmail_msg"><b class=3D"gmail_msg">-Have a question?=
=C2=A0</b>=C2=A0Check our=C2=A0<a href=3D"https://manhattan.teamdynamix.com=
/TDClient/KB/Default" class=3D"gmail_msg" target=3D"_blank">Knowledge Base<=
/a><br class=3D"gmail_msg"></p>
<p dir=3D"ltr" class=3D"gmail_msg">Check on your tickets=C2=A0<a href=3D"ht=
tps://manhattan.teamdynamix.com/TDClient/Requests/TicketRequests/" class=3D=
"gmail_msg" target=3D"_blank">here</a>.<br class=3D"gmail_msg"></p>
<p dir=3D"ltr" class=3D"gmail_msg">Have you transitioned to Drive yet? Lear=
n more=C2=A0<a href=3D"http://itsblog.manhattan.edu/p/google-drive-one-plac=
e-to-create.html" class=3D"gmail_msg" target=3D"_blank">here</a>=C2=A0or as=
k ITS.</p>
<p dir=3D"ltr" class=3D"gmail_msg">Click=C2=A0<a href=3D"https://manhattan.=
teamdynamix.com/TDClient/KB/Default?CategoryID=3D1022" class=3D"gmail_msg" =
target=3D"_blank">here</a>=C2=A0for instructions on how to transition.<br c=
lass=3D"gmail_msg"></p>
</div></blockquote></div></div><div dir=3D"ltr">-- <br></div><div data-smar=
tmail=3D"gmail_signature"><p dir=3D"ltr">-----------------------</p>
<p dir=3D"ltr"><b><font color=3D"#006600">Richard A. Musal, M.A., M.S., P.D=
.</font></b></p>
<p dir=3D"ltr"><i><font color=3D"#006600">Associate Director of Client Serv=
ices & Operations, ITS</font></i></p>
<p dir=3D"ltr"><img src=3D"http://home.manhattan.edu/collegerelations/email=
_logo.jpg"></p>
<p dir=3D"ltr">Riverdale, NY 10471</p>
<p dir=3D"ltr">Phone: 718-862-7933</p>
<p dir=3D"ltr"><a href=3D"mailto:richard.musal@manhattan.edu?src=3Dinbox">r=
ichard.musal@manhattan.edu</a></p>
<p dir=3D"ltr"><a href=3D"http://www.manhattan.edu/">www.manhattan.edu</a><=
br></p>
<p dir=3D"ltr"><img src=3D"https://docs.google.com/a/manhattan.edu/uc?id=3D=
0B4TIsutR6w_MZGJkZ3pYd3dBdDg&export=3Ddownload"><a href=3D"http://itsbl=
og.manhattan.edu/"></a></p>
<p dir=3D"ltr"><img src=3D"https://docs.google.com/a/manhattan.edu/uc?id=3D=
0B4TIsutR6w_MSTJtQTUtWEZ6MUU&export=3Ddownload"><a href=3D"http://manha=
ttan.edu/its"></a><br></p>
<p dir=3D"ltr"><b>-Have a question?=C2=A0</b>=C2=A0Check our=C2=A0<a href=
=3D"https://manhattan.teamdynamix.com/TDClient/KB/Default">Knowledge Base</=
a><br></p>
<p dir=3D"ltr">Check on your tickets=C2=A0<a href=3D"https://manhattan.team=
dynamix.com/TDClient/Requests/TicketRequests/">here</a>.<br></p>
<p dir=3D"ltr">Have you transitioned to Drive yet? Learn more=C2=A0<a href=
=3D"http://itsblog.manhattan.edu/p/google-drive-one-place-to-create.html">h=
ere</a>=C2=A0or ask ITS.</p>
<p dir=3D"ltr">Click=C2=A0<a href=3D"https://manhattan.teamdynamix.com/TDCl=
ient/KB/Default?CategoryID=3D1022">here</a>=C2=A0for instructions on how to=
transition.<br></p>
</div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
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