[41439] in Resnet-Forum
Re: How do people communicate with other groups during outages>
daemon@ATHENA.MIT.EDU (Anne Marie Richard)
Tue Nov 1 15:36:24 2016
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Date: Tue, 1 Nov 2016 12:31:52 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Anne Marie Richard <anne_richard@BERKELEY.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CAJYsP4aEQk1_P+rQW+Yx4XHQqOgxcwPdFv002+NL2GZhwZA43w@mail.gmail.com>
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Hi Bud,
At UC Berkeley we use a combination of Slack and text messages to route
information quickly to the right people during an outage. If it is
serious/long-lasting and we need regular updates, we also have a ReadyTalk
line set up that we activate for updates and business resumption activity.
Anne Marie
On Tue, Nov 1, 2016 at 5:34 AM, Bud Hiller <dhiller@bucknell.edu> wrote:
> Hey all,
>
> Happy Post-Halloween!
>
> We've had a couple of off hour outages recently (Moodle down at 8am on a
> Sunday, DHCP logs that filled up at 6:30pm on a Sat) and as always, our
> inter-group communication was abysmal. It was a hodge-podge of texts,
> vmails, emails, and hangouts between our students at the desk who took the
> original calls, our tech desk staff, tech support, network, systems . . .
>
> How do other people communicate with staff in different groups when
> systems go down during non-business hours? Do you have a standard method of
> getting 'I have no wifi' and 'Moodle's down' type of calls from the
> students at the tech desk, where they're reported, to the staff who can
> resolve the issue? Thanks.
>
> Bud Hiller
> Bucknell Univ
> Lewisburg, PA
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--
*Anne Marie Richard, Ph.D.*
Director, Student Technologies
Office: 510.642.3059 | Mobile: 510.387.3272
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<div dir=3D"ltr">Hi Bud,<div>At UC Berkeley we use a combination of Slack a=
nd text messages to route information quickly to the right people during an=
outage.=C2=A0 If it is serious/long-lasting and we need regular updates, w=
e also have a ReadyTalk line set up that we activate for updates and busine=
ss resumption activity.</div><div><br></div><div>Anne Marie</div></div><div=
class=3D"gmail_extra"><br><div class=3D"gmail_quote">On Tue, Nov 1, 2016 a=
t 5:34 AM, Bud Hiller <span dir=3D"ltr"><<a href=3D"mailto:dhiller@buckn=
ell.edu" target=3D"_blank">dhiller@bucknell.edu</a>></span> wrote:<br><b=
lockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px =
#ccc solid;padding-left:1ex"><div dir=3D"ltr"><div class=3D"gmail_default" =
style=3D"font-size:small;color:#000000">Hey all,=C2=A0</div><div class=3D"g=
mail_default" style=3D"font-size:small;color:#000000"><br></div><div class=
=3D"gmail_default" style=3D"font-size:small;color:#000000">Happy Post-Hallo=
ween!</div><div class=3D"gmail_default" style=3D"font-size:small;color:#000=
000"><br></div><div class=3D"gmail_default" style=3D"font-size:small;color:=
#000000">We've had a couple of off hour outages recently (Moodle down a=
t 8am on a Sunday, DHCP logs that filled up at 6:30pm on a Sat) and as alwa=
ys, our inter-group communication was abysmal. It was a hodge-podge of text=
s, vmails, emails, and hangouts between our students at the desk who took t=
he original calls, our tech desk staff, tech support, network, systems . . =
.=C2=A0</div><div class=3D"gmail_default" style=3D"font-size:small;color:#0=
00000"><br></div><div class=3D"gmail_default" style=3D"font-size:small;colo=
r:#000000">How do other people communicate with staff in different groups w=
hen systems go down during non-business hours? Do you have a standard metho=
d of getting 'I have no wifi' and 'Moodle's down' type =
of calls from the students at the tech desk, where they're reported, to=
the staff who can resolve the issue? Thanks.=C2=A0</div><div class=3D"gmai=
l_default" style=3D"font-size:small;color:#000000"><br></div><div class=3D"=
gmail_default" style=3D"font-size:small;color:#000000">Bud Hiller</div><div=
class=3D"gmail_default" style=3D"font-size:small;color:#000000">Bucknell U=
niv</div><div class=3D"gmail_default" style=3D"font-size:small;color:#00000=
0">Lewisburg, PA</div></div>
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</p></blockquote></div><br><br clear=3D"all"><div><br></div>-- <br><div cla=
ss=3D"gmail_signature" data-smartmail=3D"gmail_signature"><div dir=3D"ltr">=
<div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div=
dir=3D"ltr"><p style=3D"font-size:12.8000001907349px;margin:0in 0in 0pt"><=
font face=3D"tahoma, sans-serif"><b style=3D"font-size:small">Anne Marie Ri=
chard, Ph.D.</b><br></font></p><p style=3D"font-size:12.8000001907349px;mar=
gin:0in 0in 0pt"><font face=3D"tahoma, sans-serif"><font size=3D"2">Directo=
r,=C2=A0</font><span style=3D"font-size:small">Student Technologies</span><=
/font></p><p style=3D"font-size:12.8000001907349px;margin:0in 0in 0pt"><fon=
t face=3D"tahoma, sans-serif"><span style=3D"font-size:small">Office:=C2=A0=
510.642.3059=C2=A0|=C2=A0</span><span style=3D"font-size:small">Mobile:=C2=
=A0510.387.3272</span></font></p><div style=3D"font-size:12.8px;color:rgb(1=
36,136,136)"><img src=3D"https://docs.google.com/a/berkeley.edu/uc?id=3D0B3=
4iZQJDkiUiSFlCS1NGR2I2Tlk&export=3Ddownload"></div></div></div></div></=
div></div></div></div></div></div></div>
</div>
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