[41438] in Resnet-Forum
How do people communicate with other groups during outages>
daemon@ATHENA.MIT.EDU (Bud Hiller)
Tue Nov 1 08:35:54 2016
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Date: Tue, 1 Nov 2016 08:34:24 -0400
Reply-To: bud.hiller@bucknell.edu
From: Bud Hiller <dhiller@bucknell.edu>
To: RESNET-L@listserv.nd.edu
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Hey all,
Happy Post-Halloween!
We've had a couple of off hour outages recently (Moodle down at 8am on a
Sunday, DHCP logs that filled up at 6:30pm on a Sat) and as always, our
inter-group communication was abysmal. It was a hodge-podge of texts,
vmails, emails, and hangouts between our students at the desk who took the
original calls, our tech desk staff, tech support, network, systems . . .
How do other people communicate with staff in different groups when systems
go down during non-business hours? Do you have a standard method of getting
'I have no wifi' and 'Moodle's down' type of calls from the students at the
tech desk, where they're reported, to the staff who can resolve the issue?
Thanks.
Bud Hiller
Bucknell Univ
Lewisburg, PA
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<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-size:small;colo=
r:#000000">Hey all,=C2=A0</div><div class=3D"gmail_default" style=3D"font-s=
ize:small;color:#000000"><br></div><div class=3D"gmail_default" style=3D"fo=
nt-size:small;color:#000000">Happy Post-Halloween!</div><div class=3D"gmail=
_default" style=3D"font-size:small;color:#000000"><br></div><div class=3D"g=
mail_default" style=3D"font-size:small;color:#000000">We've had a coupl=
e of off hour outages recently (Moodle down at 8am on a Sunday, DHCP logs t=
hat filled up at 6:30pm on a Sat) and as always, our inter-group communicat=
ion was abysmal. It was a hodge-podge of texts, vmails, emails, and hangout=
s between our students at the desk who took the original calls, our tech de=
sk staff, tech support, network, systems . . .=C2=A0</div><div class=3D"gma=
il_default" style=3D"font-size:small;color:#000000"><br></div><div class=3D=
"gmail_default" style=3D"font-size:small;color:#000000">How do other people=
communicate with staff in different groups when systems go down during non=
-business hours? Do you have a standard method of getting 'I have no wi=
fi' and 'Moodle's down' type of calls from the students at =
the tech desk, where they're reported, to the staff who can resolve the=
issue? Thanks.=C2=A0</div><div class=3D"gmail_default" style=3D"font-size:=
small;color:#000000"><br></div><div class=3D"gmail_default" style=3D"font-s=
ize:small;color:#000000">Bud Hiller</div><div class=3D"gmail_default" style=
=3D"font-size:small;color:#000000">Bucknell Univ</div><div class=3D"gmail_d=
efault" style=3D"font-size:small;color:#000000">Lewisburg, PA</div></div>
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