[41359] in Resnet-Forum
Re: Adobe CC and Mac lab imaging
daemon@ATHENA.MIT.EDU (Jeremy Mlazovsky)
Tue Aug 30 14:16:55 2016
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Date: Tue, 30 Aug 2016 14:15:59 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Jeremy Mlazovsky <jmlazovsky1@UDAYTON.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <295EC4BAD0B03844B532D5A6A340A47C273F4F36@BUESFS.bellarmine.edu>
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We worked with Adobe on something similar recently. Long story short ...
We ended up uninstalling Adobe CC from the image but retained the
installation files. Restore the image to other computers. Change host
names. Install Adobe CC. Run the serialize script.
This is how we are going to handle our Mac lab images from now on. It is
more convenient to include an installed Adobe CC suite in the image but as
you pointed out, you run into problems.
On Tuesday, August 30, 2016, Ward, Sean <sward@bellarmine.edu> wrote:
> Hey everyone; I=E2=80=99m hitting up a few lists here in hopes of getting=
a
> response.
>
>
>
> We=E2=80=99re seeing an odd issue where we deployed device licenses for A=
dobe
> Creative Cloud as part of a new image in our Mac labs and it worked=E2=80=
=A6 for a
> few days. Now the computers are slowly beginning to have communication
> issues and are reporting on the lab computers that they are not activated=
,
> despite the Adobe admin console still listing them as active. On propose=
d
> resolution is to, on each computer, uninstall each package, run a cleaner=
,
> and reinstall each package, but as class have started and the labs are in
> use, that=E2=80=99s not really a viable solution. I wanted to see if any=
one has
> encountered a similar issue and if so, what was your resolution to it.
>
>
>
> Thanks in advance,
>
> Sean
>
>
>
> ___________________________________________
>
> *Sean Ward*, Manager, Technology Support Center
>
> BELLARMINE UNIVERSITY
>
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
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--=20
Thank you.
Jeremy Mlazovsky '02
Director of Information Technology
College of Arts and Sciences
University of Dayton
300 College Park
Dayton, Ohio 45469-2206
937-229-2166
Leadership UD 2009
http://www.udayton.edu/artssciences/casit/
Please contact the UDit Call Center (937-229-3888) for service requests.
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We worked with Adobe on something similar recently.=C2=A0 Long story short =
... We ended up=C2=A0uninstalling=C2=A0Adobe CC from the image but retained=
the installation files.=C2=A0 Restore the image to other computers.=C2=A0 =
Change host names.=C2=A0 Install Adobe CC.=C2=A0 Run the serialize script.<=
div><br></div><div>This is how we are going to handle our Mac lab images fr=
om now on.=C2=A0 It is more convenient to include an installed Adobe CC sui=
te in the image but as you pointed out, you run into problems.<br><br>On Tu=
esday, August 30, 2016, Ward, Sean <<a href=3D"mailto:sward@bellarmine.e=
du">sward@bellarmine.edu</a>> wrote:<br><blockquote class=3D"gmail_quote=
" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif">Hey everyone; I=E2=80=99m hitting up a few lists here i=
n hopes of getting a response.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif">We=E2=80=99re seeing an odd issue where we deployed dev=
ice licenses for Adobe Creative Cloud as part of a new image in our Mac lab=
s and it worked=E2=80=A6 for a few days.=C2=A0 Now the computers are
slowly beginning to have communication issues and are reporting on the lab=
computers that they are not activated, despite the Adobe admin console sti=
ll listing them as active.=C2=A0 On proposed resolution is to, on each comp=
uter, uninstall each package, run a cleaner,
and reinstall each package, but as class have started and the labs are in =
use, that=E2=80=99s not really a viable solution.=C2=A0 I wanted to see if =
anyone has encountered a similar issue and if so, what was your resolution =
to it.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif">Thanks in advance,<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif">Sean<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Per=
petua",serif"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Per=
petua",serif">______________________________<wbr>_____________
<u></u><u></u></span></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:9.0pt;font-family:"=
Perpetua",serif">Sean Ward</span></b><span style=3D"font-size:9.0pt;fo=
nt-family:"Perpetua",serif">, Manager, Technology Support Center<=
u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Per=
petua",serif">BELLARMINE UNIVERSITY<u></u><u></u></span></p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
</div>
</div>
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______________________________<wbr>_____________________
</p></blockquote></div><br><br>-- <br><div dir=3D"ltr"><div><br></div><div>=
Thank you.</div><div><br></div><div>Jeremy Mlazovsky '02</div><div>Dire=
ctor of Information Technology</div><div>College of Arts and Sciences</div>=
<div>University of Dayton</div><div>300 College Park</div><div>Dayton, Ohio=
45469-2206</div><div>937-229-2166</div><div><br></div><div>Leadership UD 2=
009</div><div><br></div><div><span style=3D"font-family:arial;font-size:sma=
ll"><a href=3D"http://www.udayton.edu/artssciences/casit/" target=3D"_blank=
">http://www.udayton.edu/artssciences/casit/</a></span><br></div><div><br><=
/div><div>Please contact the UDit Call Center =C2=A0(937-229-3888)=C2=A0for=
service requests.</div></div><br>
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You are subscribed to the ResNet-L mailing list.
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