[41328] in Resnet-Forum
Re: looking for Service Desk/Help Desk vendors
daemon@ATHENA.MIT.EDU (Wendy Worlund)
Wed Aug 10 10:12:25 2016
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Message-ID: <CAGrgJkur7Sg+a6Uy1jLBeoRMzBo1dG_PSdwy9UzH84yVUrAuHw@mail.gmail.com>
Date: Wed, 10 Aug 2016 08:50:22 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Wendy Worlund <wendy.worlund@UAH.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <64834D70736638488B70DBFD120EB48151F95715@SSVMEXDAG01MB03.tufts.ad.tufts.edu>
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Blackboard Student Services is who we use.
Wendy Worlund
Manager of Client Services
UAH - Office of Information Technology
VBH C14
(256) 824-2616
wendy.worlund@uah.edu
On Wed, Aug 10, 2016 at 8:35 AM, Duhaime, Lisa J. <Lisa.Duhaime@tufts.edu>
wrote:
> Good Morning,
>
>
>
> Hope everyone is doing really well and enjoying the Summer. I am writing
> to you today as we are wondering if any institutions are using a vendor, or
> partnering with a vendor, for Service Desk/Help Desk services, or knows of
> anyone using a vendor for Service Desk/Help Desk services?
>
>
>
> We have been utilizing the company CDI for the past 2.5 years for our
> Service Desk/Help Desk needs 24/7 and have been very satisfied and our
> clients have been quite happy. And with all contracts, as it is due for
> renewal within this upcoming year, we must consider all potential options
> upon renewal.
>
>
>
> All company references are appreciated.
>
>
>
> Thank you so much.
>
>
>
> Lisa Duhaime
>
> Associate Director for Client Support Services
>
> Tufts Technology Services (TTS)- Tufts University
>
> 126 Curtis St. Somerville, MA 02145
>
> Phone: 617.627.3887 Email: Lisa.duhaime@tufts.edu
>
> http://it.tufts.edu
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
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<div dir=3D"ltr">Blackboard Student Services is who we use.</div><div class=
=3D"gmail_extra"><br clear=3D"all"><div><div class=3D"gmail_signature" data=
-smartmail=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><br>W=
endy Worlund<br>Manager of Client Services<br>UAH - Office of Information T=
echnology<br>VBH C14<br>(256) 824-2616<br><a href=3D"mailto:wendy.worlund@u=
ah.edu" target=3D"_blank">wendy.worlund@uah.edu</a></div></div></div></div>=
</div>
<br><div class=3D"gmail_quote">On Wed, Aug 10, 2016 at 8:35 AM, Duhaime, Li=
sa J. <span dir=3D"ltr"><<a href=3D"mailto:Lisa.Duhaime@tufts.edu" targe=
t=3D"_blank">Lisa.Duhaime@tufts.edu</a>></span> wrote:<br><blockquote cl=
ass=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;p=
adding-left:1ex">
<div lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div>
<p class=3D"MsoNormal">Good Morning,<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">Hope everyone is doing really well and enjoying the =
Summer. I am writing to you today as we are wondering if any institutions a=
re using a vendor, or partnering with a vendor, for Service Desk/Help Desk =
services, or knows of anyone using
a vendor for Service Desk/Help Desk services?<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">We have been utilizing the company CDI for the past =
2.5 years for our Service Desk/Help Desk needs 24/7 and have been very sati=
sfied and our clients have been quite happy. And with all contracts, as it =
is due for renewal within this upcoming
year, we must consider all potential options upon renewal. <u></u><u></u><=
/p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">All company references are appreciated. <u></u><u></=
u></p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">Thank you so much.<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">Lisa Duhaime<u></u><u></u></p>
<p class=3D"MsoNormal">Associate Director for Client Support=C2=A0 Services=
<u></u><u></u></p>
<p class=3D"MsoNormal">Tufts Technology Services (TTS)- Tufts University<u>=
</u><u></u></p>
<p class=3D"MsoNormal">126 Curtis St. Somerville, MA 02145<u></u><u></u></p=
>
<p class=3D"MsoNormal">Phone: <a href=3D"tel:617.627.3887" value=3D"+161762=
73887" target=3D"_blank">617.627.3887</a>=C2=A0=C2=A0=C2=A0 Email: <a href=
=3D"mailto:Lisa.duhaime@tufts.edu" target=3D"_blank">
<span style=3D"color:#0563c1">Lisa.duhaime@tufts.edu</span></a><u></u><u></=
u></p>
<p class=3D"MsoNormal"><a href=3D"http://it.tufts.edu" target=3D"_blank"><s=
pan style=3D"color:#0563c1">http://it.tufts.edu</span></a><i><span style=3D=
"color:gray">
<u></u><u></u></span></i></p>
</div>
</div>
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</p></blockquote></div><br></div>
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