[41327] in Resnet-Forum
looking for Service Desk/Help Desk vendors
daemon@ATHENA.MIT.EDU (Duhaime, Lisa J.)
Wed Aug 10 09:37:00 2016
Content-Language: en-US
Content-Type: multipart/alternative; boundary="_000_64834D70736638488B70DBFD120EB48151F95715SSVMEXDAG01MB03_"
MIME-Version: 1.0
Message-ID: <64834D70736638488B70DBFD120EB48151F95715@SSVMEXDAG01MB03.tufts.ad.tufts.edu>
Date: Wed, 10 Aug 2016 13:35:11 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Duhaime, Lisa J." <Lisa.Duhaime@TUFTS.EDU>
To: RESNET-L@listserv.nd.edu
--_000_64834D70736638488B70DBFD120EB48151F95715SSVMEXDAG01MB03_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
Good Morning,
Hope everyone is doing really well and enjoying the Summer. I am writing to=
you today as we are wondering if any institutions are using a vendor, or p=
artnering with a vendor, for Service Desk/Help Desk services, or knows of a=
nyone using a vendor for Service Desk/Help Desk services?
We have been utilizing the company CDI for the past 2.5 years for our Servi=
ce Desk/Help Desk needs 24/7 and have been very satisfied and our clients h=
ave been quite happy. And with all contracts, as it is due for renewal with=
in this upcoming year, we must consider all potential options upon renewal.
All company references are appreciated.
Thank you so much.
Lisa Duhaime
Associate Director for Client Support Services
Tufts Technology Services (TTS)- Tufts University
126 Curtis St. Somerville, MA 02145
Phone: 617.627.3887 Email: Lisa.duhaime@tufts.edu<mailto:Lisa.duhaime@tu=
fts.edu>
http://it.tufts.edu
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--_000_64834D70736638488B70DBFD120EB48151F95715SSVMEXDAG01MB03_
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr=
osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:=
//www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii"=
>
<meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div class=3D"WordSection1">
<p class=3D"MsoNormal">Good Morning,<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Hope everyone is doing really well and enjoying the =
Summer. I am writing to you today as we are wondering if any institutions a=
re using a vendor, or partnering with a vendor, for Service Desk/Help Desk =
services, or knows of anyone using
a vendor for Service Desk/Help Desk services?<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">We have been utilizing the company CDI for the past =
2.5 years for our Service Desk/Help Desk needs 24/7 and have been very sati=
sfied and our clients have been quite happy. And with all contracts, as it =
is due for renewal within this upcoming
year, we must consider all potential options upon renewal. <o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">All company references are appreciated. <o:p></o:p><=
/p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Thank you so much.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Lisa Duhaime<o:p></o:p></p>
<p class=3D"MsoNormal">Associate Director for Client Support Services=
<o:p></o:p></p>
<p class=3D"MsoNormal">Tufts Technology Services (TTS)- Tufts University<o:=
p></o:p></p>
<p class=3D"MsoNormal">126 Curtis St. Somerville, MA 02145<o:p></o:p></p>
<p class=3D"MsoNormal">Phone: 617.627.3887 Email: <a href=
=3D"mailto:Lisa.duhaime@tufts.edu">
<span style=3D"color:#0563C1">Lisa.duhaime@tufts.edu</span></a><o:p></o:p><=
/p>
<p class=3D"MsoNormal"><a href=3D"http://it.tufts.edu"><span style=3D"color=
:#0563C1">http://it.tufts.edu</span></a><i><span style=3D"color:gray">
<o:p></o:p></span></i></p>
</div>
</body>
</html>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
--_000_64834D70736638488B70DBFD120EB48151F95715SSVMEXDAG01MB03_--
