[41278] in Resnet-Forum
OS Installation on Student Devices
daemon@ATHENA.MIT.EDU (Jey Bailey)
Thu Jun 23 09:34:52 2016
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Date: Thu, 23 Jun 2016 09:33:29 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Jey Bailey <gmb019@BUCKNELL.EDU>
To: RESNET-L@listserv.nd.edu
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Jordan,
At Bucknell University, we gear our services in tiers to nudge students
towards supported models. All students must check-in their computer for us
to work on it, beyond a quick fix scenario, and must sign a waiver noting
that we are not responsible for data loss, hardware damage, or loss of
system or components. Expectations based on what's wrong and what type of
computer they have are stated on our website (Landing:
http://www.bucknell.edu/bisonlaptop ; Specific:
http://ask.bucknell.edu/?p=3695) and at time of check-in. Apple licensing
prevents us from reimaging/reinstalling the OS on Macs, but we facilitate
the process with the student where needed.
PC laptops purchased through our program:
- Reload factory image of system if needed
- Update Drivers and BIOS during service
- Clean the system and check that the screws are tight during service
- Best attempt at malware removal (usually Malwarebytes +
CCleaner/CleanUp! does the trick)
- Hardware repairs done on site if under warranty and not expected to be
extreme in time or type of repair (up to 2 hours expected)
- We setup and handle mail-in repair otherwise, if under warranty, and
expected to be extreme in nature (2 hours+ or extreme difficulty)
- Assist with backup of data at the desk (student must make the actions
and stay at the desk)
- Loaner laptops offered during service.
Other Lenovo ThinkPad laptops
- Update Drivers and BIOS during service
- Clean the system and check that the screws are tight during service
- Best attempt at malware removal (usually Malwarebytes +
CCleaner/CleanUp! does the trick)
- Simple and obvious hardware repairs done on site if under warranty and
not expected to exceed 1 hour
- We setup and handle mail-in repair otherwise, if under warranty
- Assist with backup of data at the desk (student must make the actions
and stay at the desk)
- Loaner laptops offered during service.
MacBook Pro (with DVD drive)
- Clean the system and check that the screws are tight during service
- Best attempt at malware removal
- Simple and obvious hardware repairs done on site if under warranty or
client authorizes charges for parts
- We provide information on initiating a mail-in repair otherwise, if
under warranty
- Assist with backup of data at the desk (student must make the actions
and stay at the desk)
- Loaner laptops offered during service.
Other Macs, such as the MacBook Air and MacBook Pro with Retina Display
- Clean the system and check that the screws are tight during service
- Best attempt at malware removal
- Simple and obvious hardware repairs done on site if under warranty or
client authorizes charges for parts (extremely limited on these models)
- We provide information on initiating a mail-in repair otherwise, if
under warranty (Most repairs on these models require mail-in repair)
- Assist with backup of data at the desk (student must make the actions
and stay at the desk, due to the type of storage used, backup may not be
possible through us, depending on the issue)
- Loaner laptops offered during service.
Other PC laptops
- Best effort at software support only (connecting to wifi, software
installation, malware cleanup, etc.)
- NO loaner laptop provided
Hope this helps,
Jey Bailey
Technology Support Specialist
Library and IT - Bucknell University
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<div dir=3D"ltr">Jordan,<div><br></div><div>At Bucknell University, we gear=
our services in tiers to nudge students towards supported models.=C2=A0 Al=
l students must check-in their computer for us to work on it, beyond a quic=
k fix scenario, and must sign a waiver noting that we are not responsible f=
or data loss, hardware damage, or loss of system or components.=C2=A0 Expec=
tations based on what's wrong and what type of computer they have are s=
tated on our website (Landing: <a href=3D"http://www.bucknell.edu/bisonlapt=
op">http://www.bucknell.edu/bisonlaptop</a> ; Specific: <a href=3D"http://a=
sk.bucknell.edu/?p=3D3695">http://ask.bucknell.edu/?p=3D3695</a>) and at ti=
me of check-in.=C2=A0 Apple licensing prevents us from reimaging/reinstalli=
ng the OS on Macs, but we facilitate the process with the student where nee=
ded.</div><div><br></div><div>PC laptops purchased through our program:</di=
v><div>=C2=A0- Reload factory image of system if needed</div><div>=C2=A0- U=
pdate Drivers and BIOS during service</div><div>=C2=A0- Clean the system an=
d check that the screws are tight during service</div><div>=C2=A0- Best att=
empt at malware removal (usually Malwarebytes + CCleaner/CleanUp! does the =
trick)</div><div>=C2=A0- Hardware repairs done on site if under warranty an=
d not expected to be extreme in time or type of repair (up to 2 hours expec=
ted)</div><div>=C2=A0- We setup and handle mail-in repair otherwise, if und=
er warranty, and expected to be extreme in nature (2 hours+ or extreme diff=
iculty)</div><div>=C2=A0- Assist with backup of data at the desk (student m=
ust make the actions and stay at the desk)</div><div>=C2=A0- Loaner laptops=
offered during service.</div><div><br></div><div>Other Lenovo ThinkPad lap=
tops</div><div><div>=C2=A0- Update Drivers and BIOS during service</div><di=
v>=C2=A0- Clean the system and check that the screws are tight during servi=
ce</div><div>=C2=A0- Best attempt at malware removal (usually Malwarebytes =
+ CCleaner/CleanUp! does the trick)</div><div>=C2=A0- Simple and obvious ha=
rdware repairs done on site if under warranty and not expected to exceed 1 =
hour</div><div>=C2=A0- We setup and handle mail-in repair otherwise, if und=
er warranty</div><div>=C2=A0- Assist with backup of data at the desk (stude=
nt must make the actions and stay at the desk)</div><div>=C2=A0- Loaner lap=
tops offered during service.</div><div><br></div><div>MacBook Pro (with DVD=
drive)</div><div><div>=C2=A0- Clean the system and check that the screws a=
re tight during service</div><div>=C2=A0- Best attempt at malware removal</=
div><div>=C2=A0- Simple and obvious hardware repairs done on site if under =
warranty or client authorizes charges for parts</div><div>=C2=A0- We provid=
e information on initiating a mail-in repair otherwise, if under warranty</=
div><div>=C2=A0- Assist with backup of data at the desk (student must make =
the actions and stay at the desk)</div><div>=C2=A0- Loaner laptops offered =
during service.</div><div><br></div></div><div><br></div><div><div>Other Ma=
cs, such as the MacBook Air and MacBook Pro with Retina Display</div><div><=
div>=C2=A0- Clean the system and check that the screws are tight during ser=
vice</div><div>=C2=A0- Best attempt at malware removal</div><div>=C2=A0- Si=
mple and obvious hardware repairs done on site if under warranty or client =
authorizes charges for parts (extremely limited on these models)</div><div>=
=C2=A0- We provide information on initiating a mail-in repair otherwise, if=
under warranty (Most repairs on these models require mail-in repair)</div>=
<div>=C2=A0- Assist with backup of data at the desk (student must make the =
actions and stay at the desk, due to the type of storage used, backup may n=
ot be possible through us, depending on the issue)</div><div>=C2=A0- Loaner=
laptops offered during service.</div></div></div><div><br></div><div>Other=
PC laptops</div><div><div class=3D"gmail_signature" data-smartmail=3D"gmai=
l_signature"><div dir=3D"ltr">=C2=A0- Best effort at software support only =
(connecting to wifi, software installation, malware cleanup, etc.)</div><di=
v>=C2=A0- NO loaner laptop provided</div><div dir=3D"ltr"><br></div><div>Ho=
pe this helps,</div><div><br></div><div dir=3D"ltr">Jey Bailey<br>Technolog=
y Support Specialist<br>Library and IT - Bucknell University</div></div></d=
iv>
</div></div>
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