[41277] in Resnet-Forum
Re: OS installation on student devices
daemon@ATHENA.MIT.EDU (Lavette Scott-Smith)
Wed Jun 22 16:19:56 2016
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Message-ID: <CACgCwoJJH-5c+hwbusGPFAKtqDe-+RyfMBA4Nj9czWb1-=mr1g@mail.gmail.com>
Date: Wed, 22 Jun 2016 16:02:44 -0400
Reply-To: lavette.scott-smith@bc.edu
From: Lavette Scott-Smith <lavette.scott-smith@bc.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <9757929337909020.WA.mcwherter.5osu.edu@listserv.nd.edu>
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Hi Jordan,
Check our website which addresses those services hope this will give you a
place to start at your service desk.
www.bc.edu/walkin
*Lavette Scott-Smith*
*Senior Help Desk Specialist*
*Boston College*
*ITS, Technology Support Services*
*Walk-In Help Support*
On Wed, Jun 22, 2016 at 1:00 PM, Jordan McWherter <mcwherter.5@osu.edu>
wrote:
> Hello everyone,
>
> Our service desk team mans several walkup locations around main campus =
=E2=80=93
> we are currently looking to define our support services at these location=
s
> a bit more clearly. We currently make a good faith effort on anything th=
at
> comes our way, but considering the BYOD environment we of course make no
> promises. I would like to find out how others have handled support of th=
e
> following on student devices and what considerations went in to those
> decisions:
>
> Imaging, OS installation
> Bootcamp
> Data backups
> Malware removal
>
> Thanks! Please let me know if these has already been discussed elsewhere=
.
>
>
> Jordan McWherter
> ITSD Service Desk Manager
> Office of the Chief Information Officer
> 418B Baker Systems | 1971 Neil Ave. | Columbus, OH 43210
> =EF=80=A8614-688-2620 | =EF=80=AA mcwherter.5@osu.edu
> ocio.osu.edu | osu.edu
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
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<div dir=3D"ltr">Hi Jordan,<div><br></div><div>Check our website which addr=
esses those services hope this will give you a place to start at your servi=
ce desk.</div><div><br></div><div><a href=3D"http://www.bc.edu/walkin">www.=
bc.edu/walkin</a></div><div><br></div><div><br></div></div><div class=3D"gm=
ail_extra"><br clear=3D"all"><div><div class=3D"gmail_signature" data-smart=
mail=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div d=
ir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><b><font size=3D"2" =
style=3D"background-color:rgb(255,255,255)" face=3D"arial black, sans-serif=
" color=3D"#38761d">Lavette Scott-Smith</font></b><div><b><font size=3D"2" =
style=3D"background-color:rgb(255,255,255)" face=3D"arial black, sans-serif=
" color=3D"#38761d">Senior Help Desk Specialist</font></b></div><div><b><fo=
nt size=3D"2" style=3D"background-color:rgb(255,255,255)" face=3D"arial bla=
ck, sans-serif" color=3D"#38761d">Boston College</font></b></div><div><b><f=
ont size=3D"2" style=3D"background-color:rgb(255,255,255)" face=3D"arial bl=
ack, sans-serif" color=3D"#38761d">ITS, Technology Support Services<br></fo=
nt></b></div><div><font size=3D"2"><b style=3D"background-color:rgb(255,255=
,255)"><font face=3D"arial black, sans-serif" color=3D"#38761d"><font>Walk-=
In Help </font>Support</font><i style=3D"font-family:georgia,serif;color:rg=
b(204,0,0)"><br></i></b></font></div><div><br></div></div></div></div></div=
></div></div></div></div></div></div></div>
<br><div class=3D"gmail_quote">On Wed, Jun 22, 2016 at 1:00 PM, Jordan McWh=
erter <span dir=3D"ltr"><<a href=3D"mailto:mcwherter.5@osu.edu" target=
=3D"_blank">mcwherter.5@osu.edu</a>></span> wrote:<br><blockquote class=
=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padd=
ing-left:1ex">Hello everyone,<br>
<br>
Our service desk team mans several walkup locations around main campus =E2=
=80=93 we are currently looking to define our support services at these loc=
ations a bit more clearly.=C2=A0 We currently make a good faith effort on a=
nything that comes our way, but considering the BYOD environment we of cour=
se make no promises.=C2=A0 I would like to find out how others have handled=
support of the following on student devices and what considerations went i=
n to those decisions:<br>
<br>
Imaging, OS installation<br>
Bootcamp<br>
Data backups<br>
Malware removal<br>
<br>
Thanks!=C2=A0 Please let me know if these has already been discussed elsewh=
ere.<br>
<br>
<br>
Jordan McWherter<br>
ITSD Service Desk Manager<br>
Office of the Chief Information Officer<br>
418B Baker Systems | 1971 Neil Ave. | Columbus, OH 43210<br>
=EF=80=A8<a href=3D"tel:614-688-2620" value=3D"+16146882620">614-688-2620</=
a> | =EF=80=AA <a href=3D"mailto:mcwherter.5@osu.edu">mcwherter.5@osu.edu</=
a><br>
<a href=3D"http://ocio.osu.edu" rel=3D"noreferrer" target=3D"_blank">ocio.o=
su.edu</a> | <a href=3D"http://osu.edu" rel=3D"noreferrer" target=3D"_blank=
">osu.edu</a><br>
<br>
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<br>
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ferrer" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>=
<br>
___________________________________________________<br>
</blockquote></div><br></div>
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<p>
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