[41272] in Resnet-Forum
Re: OS installation on student devices
daemon@ATHENA.MIT.EDU (Kim Kelly)
Wed Jun 22 13:27:16 2016
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Message-ID: <caed200634364ec29d6ba4c41490f5e2@ESGMTWEX4.win.ad.jhu.edu>
Date: Wed, 22 Jun 2016 17:26:04 +0000
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From: Kim Kelly <kimkelly@JHU.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <9757929337909020.WA.mcwherter.5osu.edu@listserv.nd.edu>
Hi Jordan,
Here at JHU we support a Mobile Computing Program which supports in-warranty HP, Dell and Apple laptops.
Imaging, OS Installation - We have made flash drive installation for El Capitan for reimaging. We also try to through Apple's website to install the current OS.
Bootcamp - Since this is a very lengthy process and there are only two Apple Certification technicians then we provide student with instructions and have them do this on their own.
Data Backups - We were providing data backups in the event of a hard drive issue, but we decided to have student's become responsible for their data backups. If we had more than two Apple Certified technicians then we could possibly do this, but again you start running out of space when keeping their data on your desktop or your external hard drive. Our policy was 7 days to bring an external hard drive to copy over your data or it was being deleted. They would always forget and it was just becoming too much of a hassle.
Malware Removal - The best solution is usually reloading the OS.
Hope this information Helps.
Thanks,
Kimberly Kelly
Technical Assistance
Sr. Technical Support Analyst
Room 001 Garland Hall
3400 North Charles St.
Baltimore, MD 21218
410-516-5599
kimkelly@jhu.edu
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Jordan McWherter
Sent: Wednesday, June 22, 2016 1:00 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: OS installation on student devices
Hello everyone,
Our service desk team mans several walkup locations around main campus – we are currently looking to define our support services at these locations a bit more clearly. We currently make a good faith effort on anything that comes our way, but considering the BYOD environment we of course make no promises. I would like to find out how others have handled support of the following on student devices and what considerations went in to those decisions:
Imaging, OS installation
Bootcamp
Data backups
Malware removal
Thanks! Please let me know if these has already been discussed elsewhere.
Jordan McWherter
ITSD Service Desk Manager
Office of the Chief Information Officer
418B Baker Systems | 1971 Neil Ave. | Columbus, OH 43210
614-688-2620 | mcwherter.5@osu.edu
ocio.osu.edu | osu.edu
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