[41117] in Resnet-Forum
Re: IT Personnel ratio to customers supported?
daemon@ATHENA.MIT.EDU (Brian Gibson)
Wed Mar 23 16:01:12 2016
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Message-ID: <56F2F5E9.6070709@wheatoncollege.edu>
Date: Wed, 23 Mar 2016 16:00:41 -0400
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Brian Gibson <gibson_brian@wheatoncollege.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAGrgJktQbfVd6q=ix+GdCr6GzQBviB0j4nG52dLFu6mF92X+cg@mail.gmail.com>
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We have 4 full time employees providing tech support with around 3
student employees helping out to support 598 faculty/staff and 1686
students (so total 2284) so our ratio is about 326 to 1.
On 3/23/2016 3:45 PM, Wendy Worlund wrote:
> Hello friends,
> I'm looking for a standard on the amount of personnel typically needed
> for x amount of customers. So far, I can't find what I need online. (I
> don't have an HDI subscription.)
>
> We have approximately 40 full time employees and 14 students in OIT.
> We have approximately 9,000 users to support (approximately 1,348
> employees and 7,650 students last semester). I'm going to average that
> to say our ratio is 180 customers to 1 employee.
>
> I'm trying to see where we fall in with most people. If you don't know
> the standard, will you approximate what yours is for me?
>
> Thanks in advance,
>
> Wendy Worlund
> Manager of Client Services
> UAH - Office of Information Technology
> VBH M22
> (256) 824-2616
> wendy.worlund@uah.edu <mailto:wendy.worlund@uah.edu>
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We have 4 full time employees providing tech support with around 3
student employees helping out to support 598 faculty/staff and 1686
students (so total 2284) so our ratio is about 326 to 1. <br>
<br>
<div class="moz-cite-prefix">On 3/23/2016 3:45 PM, Wendy Worlund
wrote:<br>
</div>
<blockquote
cite="mid:CAGrgJktQbfVd6q=ix+GdCr6GzQBviB0j4nG52dLFu6mF92X+cg@mail.gmail.com"
type="cite">
<div dir="ltr">Hello friends,
<div>I'm looking for a standard on the amount of personnel
typically needed for x amount of customers. So far, I can't
find what I need online. (I don't have an HDI subscription.)<br
clear="all">
<div>
<div class="gmail_signature">
<div dir="ltr"><br>
</div>
<div dir="ltr">We have approximately 40 full time
employees and 14 students in OIT. We have approximately
9,000 users to support (approximately 1,348 employees
and 7,650 students last semester). I'm going to average
that to say our ratio is 180 customers to 1 employee.</div>
<div dir="ltr"><br>
</div>
<div>I'm trying to see where we fall in with most people.
If you don't know the standard, will you approximate
what yours is for me?</div>
<div><br>
</div>
<div>Thanks in advance,</div>
<div dir="ltr"><br>
Wendy Worlund<br>
Manager of Client Services<br>
UAH - Office of Information Technology<br>
VBH M22<br>
(256) 824-2616<br>
<a moz-do-not-send="true"
href="mailto:wendy.worlund@uah.edu" target="_blank">wendy.worlund@uah.edu</a></div>
</div>
</div>
</div>
</div>
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