[41116] in Resnet-Forum
IT Personnel ratio to customers supported?
daemon@ATHENA.MIT.EDU (Wendy Worlund)
Wed Mar 23 15:55:00 2016
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Date: Wed, 23 Mar 2016 14:45:57 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Wendy Worlund <wendy.worlund@uah.edu>
To: RESNET-L@LISTSERV.ND.EDU
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Hello friends,
I'm looking for a standard on the amount of personnel typically needed for
x amount of customers. So far, I can't find what I need online. (I don't
have an HDI subscription.)
We have approximately 40 full time employees and 14 students in OIT. We
have approximately 9,000 users to support (approximately 1,348 employees
and 7,650 students last semester). I'm going to average that to say our
ratio is 180 customers to 1 employee.
I'm trying to see where we fall in with most people. If you don't know the
standard, will you approximate what yours is for me?
Thanks in advance,
Wendy Worlund
Manager of Client Services
UAH - Office of Information Technology
VBH M22
(256) 824-2616
wendy.worlund@uah.edu
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<div dir=3D"ltr">Hello friends,<div>I'm looking for a standard on the a=
mount of personnel typically needed for x amount of customers. So far, I ca=
n't find what I need online. (I don't have an HDI subscription.)<br=
clear=3D"all"><div><div class=3D"gmail_signature"><div dir=3D"ltr"><br></d=
iv><div dir=3D"ltr">We have approximately 40 full time employees and 14 stu=
dents in OIT. We have approximately 9,000 users to support (approximately 1=
,348 employees and 7,650 students last semester). I'm going to average =
that to say our ratio is 180 customers to 1 employee.</div><div dir=3D"ltr"=
><br></div><div>I'm trying to see where we fall in with most people. If=
you don't know the standard, will you approximate what yours is for me=
?</div><div><br></div><div>Thanks in advance,</div><div dir=3D"ltr"><br>Wen=
dy Worlund<br>Manager of Client Services<br>UAH - Office of Information Tec=
hnology<br>VBH M22<br>(256) 824-2616<br><a href=3D"mailto:wendy.worlund@uah=
.edu" target=3D"_blank">wendy.worlund@uah.edu</a></div></div></div>
</div></div>
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