[41042] in Resnet-Forum
Re: Student Worker Ticketing
daemon@ATHENA.MIT.EDU (Gaynor, Suzanne)
Thu Feb 25 12:53:41 2016
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=001a1142371ceca427052c9bdb33
Message-ID: <CAD971fr4AvCmjJfb6UotDmgjrHBd-raxmU_bWsuh4aCfOQPR0Q@mail.gmail.com>
Date: Thu, 25 Feb 2016 12:53:05 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Gaynor, Suzanne" <gaynors@hartwick.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAPAYw2qiifDdzUnoK_43DorKs99Eu-aJCRZAWeQwaszUsWUqJQ@mail.gmail.com>
--001a1142371ceca427052c9bdb33
Content-Type: text/plain; charset=UTF-8
We have a single log on that all the student employees use. They are
required to initial their entries in case we have a question about one.
They often forget which is not a huge problem. During our meetings, we have
adopted a custom I heard about from another school, which is a visit to the
'ticket zoo' to review problem tickets and how they can be improved. We
talk about initialing in every meeting.
Suzanne
Suzanne Gaynor
Director, Technology Resource Center
Hartwick College
gaynors@hartwick.edu
607-431-4670
On Thu, Feb 25, 2016 at 11:43 AM, Richard Musal (ITS) <
richard.musal@manhattan.edu> wrote:
> How do you all handle student workers and ticketing? We have a lot of
> them and it is becoming cost prohibitive to give them all their own
> ticketing accounts.
> Has anyone else run into this? How are you handling it?
> Thanks
> Rich
>
> -----------------------
> *Richard A. Musal, M.A., M.S., P.D.*
> *Associate Director of Client Services & Operations, ITS*
>
> Riverdale, NY 10471
> Phone: 718-862-7933
> richard.musal@manhattan.edu
> www.manhattan.edu
>
> <http://itsblog.manhattan.edu/>
> <http://manhattan.edu/its>
>
> *-Have a question? * Check our Knowledge Base
> <https://manhattan.teamdynamix.com/TDClient/KB/Default>
>
> Have you transitioned to Drive yet? Learn more here
> <http://itsblog.manhattan.edu/p/google-drive-one-place-to-create.html> or
> ask ITS.
>
> Click here
> <https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=1022> for
> instructions on how to transition.
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--001a1142371ceca427052c9bdb33
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
<div dir=3D"ltr">We have a single log on that all the student employees use=
. They are required to initial their entries in case we have a question abo=
ut one. They often forget which is not a huge problem. During our meetings,=
we have adopted a custom I heard about from another school, which is a vis=
it to the 'ticket zoo' to review problem tickets and how they can b=
e improved. We talk about initialing in every meeting.<div><br></div><div>S=
uzanne</div></div><div class=3D"gmail_extra"><br clear=3D"all"><div><div cl=
ass=3D"gmail_signature">Suzanne Gaynor<div>Director, Technology Resource Ce=
nter</div><div>Hartwick College</div><div><a href=3D"mailto:gaynors@hartwic=
k.edu" target=3D"_blank">gaynors@hartwick.edu</a></div><div>607-431-4670</d=
iv></div></div>
<br><div class=3D"gmail_quote">On Thu, Feb 25, 2016 at 11:43 AM, Richard Mu=
sal (ITS) <span dir=3D"ltr"><<a href=3D"mailto:richard.musal@manhattan.e=
du" target=3D"_blank">richard.musal@manhattan.edu</a>></span> wrote:<br>=
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex"><div dir=3D"ltr">How do you all handle stude=
nt workers and ticketing?=C2=A0 We have a lot of them and it is becoming co=
st prohibitive to give them all their own ticketing accounts.<div>Has anyon=
e else run into this?=C2=A0 How are you handling it?</div><div>Thanks</div>=
<div>Rich<br><br clear=3D"all"><div><div><div dir=3D"ltr"><div><div dir=3D"=
ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div=
><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=
=3D"ltr"><span style=3D"color:rgb(34,34,34);background-color:rgb(255,255,25=
5)"><font color=3D"#006600" face=3D"georgia, serif" style=3D"font-size:14px=
;font-family:arial,sans-serif"><div>-----------------------</div>
<b>Richard A. Musal, M.A., M.S., P.D.</b></font><div style=3D"font-size:14p=
x;font-family:arial,sans-serif"><font color=3D"#006600" face=3D"georgia, se=
rif"><i>Associate Director of Client Services & Operations, ITS</i></fo=
nt></div><div style=3D"font-size:14px;font-family:arial,sans-serif"><font f=
ace=3D"georgia, serif"><img src=3D"http://home.manhattan.edu/collegerelatio=
ns/email_logo.jpg"><br></font></div>
<div style=3D"font-size:14px;font-family:arial,sans-serif"><font face=3D"ge=
orgia, serif">Riverdale, NY 10471</font></div><div style=3D"font-size:14px;=
font-family:arial,sans-serif"><font face=3D"georgia, serif">Phone: 718-862-=
7933</font></div><div style=3D"font-size:14px;font-family:arial,sans-serif"=
><font face=3D"georgia, serif"><a href=3D"mailto:richard.musal@manhattan.ed=
u" target=3D"_blank">richard.musal@manhattan.edu</a><br></font></div><div s=
tyle=3D"font-size:14px;font-family:arial,sans-serif"><font face=3D"georgia,=
serif"><a href=3D"http://www.manhattan.edu" target=3D"_blank">www.manhatta=
n.edu</a><br></font></div><div style=3D"font-size:14px;font-family:arial,sa=
ns-serif"><br></div><div style=3D"font-size:14px;font-family:arial,sans-ser=
if"><div><a href=3D"http://itsblog.manhattan.edu/" style=3D"color:rgb(17,85=
,204)" target=3D"_blank"><img src=3D"https://docs.google.com/a/manhattan.ed=
u/uc?id=3D0B4TIsutR6w_MZGJkZ3pYd3dBdDg&export=3Ddownload"></a><br></div=
><div><a href=3D"http://manhattan.edu/its" style=3D"color:rgb(17,85,204)" t=
arget=3D"_blank"><img src=3D"https://docs.google.com/a/manhattan.edu/uc?id=
=3D0B4TIsutR6w_MSTJtQTUtWEZ6MUU&export=3Ddownload"></a></div></div><div=
style=3D"font-size:14px;font-family:arial,sans-serif"><span style=3D"font-=
size:12.8000001907349px"><br></span></div><div><b style=3D"font-size:12.800=
0001907349px;font-family:georgia,serif">-Have a question?=C2=A0</b><span st=
yle=3D"font-size:12.8000001907349px;font-family:georgia,serif">=C2=A0Check =
our=C2=A0</span><a href=3D"https://manhattan.teamdynamix.com/TDClient/KB/De=
fault" style=3D"color:rgb(17,85,204);font-size:12.8000001907349px;font-fami=
ly:georgia,serif" target=3D"_blank">Knowledge Base</a><font face=3D"georgia=
, serif" size=3D"2"><br></font></div><div><font face=3D"georgia, serif" siz=
e=3D"2"><br></font></div><div><font face=3D"georgia, serif" size=3D"2">Have=
you transitioned to Drive yet? Learn more=C2=A0<a href=3D"http://itsblog.m=
anhattan.edu/p/google-drive-one-place-to-create.html" style=3D"color:rgb(17=
,85,204)" target=3D"_blank">here</a>=C2=A0or ask ITS.<br><br>Click=C2=A0<a =
href=3D"https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=3D=
1022" style=3D"color:rgb(17,85,204)" target=3D"_blank">here</a>=C2=A0for in=
structions on how to transition.</font><br></div></span></div></div></div><=
/div></div></div></div></div></div></div></div></div></div></div></div></di=
v></div></div></div>
</div></div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_=
blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
</p></blockquote></div><br></div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
--001a1142371ceca427052c9bdb33--
