[41041] in Resnet-Forum
Re: Student Worker Ticketing
daemon@ATHENA.MIT.EDU (Lisa Caughron)
Thu Feb 25 12:48:21 2016
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Date: Thu, 25 Feb 2016 11:47:22 -0600
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Lisa Caughron <caughron@iwu.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAPAYw2qiifDdzUnoK_43DorKs99Eu-aJCRZAWeQwaszUsWUqJQ@mail.gmail.com>
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We are a small, undergrad institution (approx. 2K students). We have a
couple of designated student accounts (Student1 and Student2). Our Help
Desk students add their initials at the end of any commentary/ticketing
they perform, so there is attributable tracking (for me, as supervisor, to
conduct any additional training/learning opportunities) as well as a bit of
anonymity (as a mechanism of protection for them from external sources). We
use LibAnswers for our ticketing.
On Thu, Feb 25, 2016 at 10:43 AM, Richard Musal (ITS) <
richard.musal@manhattan.edu> wrote:
> How do you all handle student workers and ticketing? We have a lot of
> them and it is becoming cost prohibitive to give them all their own
> ticketing accounts.
> Has anyone else run into this? How are you handling it?
> Thanks
> Rich
>
> -----------------------
> *Richard A. Musal, M.A., M.S., P.D.*
> *Associate Director of Client Services & Operations, ITS*
>
> Riverdale, NY 10471
> Phone: 718-862-7933
> richard.musal@manhattan.edu
> www.manhattan.edu
>
> <http://itsblog.manhattan.edu/>
> <http://manhattan.edu/its>
>
> *-Have a question? * Check our Knowledge Base
> <https://manhattan.teamdynamix.com/TDClient/KB/Default>
>
> Have you transitioned to Drive yet? Learn more here
> <http://itsblog.manhattan.edu/p/google-drive-one-place-to-create.html> or
> ask ITS.
>
> Click here
> <https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=1022> for
> instructions on how to transition.
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--
Lisa Caughron
Information Technology Services
Ames #301C
Illinois Wesleyan University
(309) 556-3840
caughron@iwu.edu
IT Services should *never* ask you for your username and password
combination.
Please help us help *you* by not giving it out.
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<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:georgia,=
serif;font-size:small">We are a small, undergrad institution (approx. 2K st=
udents). We have a couple of designated student accounts (Student1 and Stud=
ent2). Our Help Desk students add their initials at the end of any commenta=
ry/ticketing they perform, so there is attributable tracking (for me, as su=
pervisor, to conduct any additional training/learning opportunities) as wel=
l as a bit of anonymity (as a mechanism of protection for them from externa=
l sources). We use LibAnswers for our ticketing.</div><div class=3D"gmail_d=
efault" style=3D"font-family:georgia,serif;font-size:small"><br></div><div =
class=3D"gmail_default" style=3D"font-family:georgia,serif;font-size:small"=
><br></div></div><div class=3D"gmail_extra"><br><div class=3D"gmail_quote">=
On Thu, Feb 25, 2016 at 10:43 AM, Richard Musal (ITS) <span dir=3D"ltr"><=
;<a href=3D"mailto:richard.musal@manhattan.edu" target=3D"_blank">richard.m=
usal@manhattan.edu</a>></span> wrote:<br><blockquote class=3D"gmail_quot=
e" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">=
<div dir=3D"ltr">How do you all handle student workers and ticketing?=C2=A0=
We have a lot of them and it is becoming cost prohibitive to give them all=
their own ticketing accounts.<div>Has anyone else run into this?=C2=A0 How=
are you handling it?</div><div>Thanks</div><div>Rich<br><br clear=3D"all">=
<div><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div=
><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=
=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><span style=3D"color:r=
gb(34,34,34);background-color:rgb(255,255,255)"><font color=3D"#006600" fac=
e=3D"georgia, serif" style=3D"font-size:14px;font-family:arial,sans-serif">=
<div>-----------------------</div>
<b>Richard A. Musal, M.A., M.S., P.D.</b></font><div style=3D"font-size:14p=
x;font-family:arial,sans-serif"><font color=3D"#006600" face=3D"georgia, se=
rif"><i>Associate Director of Client Services & Operations, ITS</i></fo=
nt></div><div style=3D"font-size:14px;font-family:arial,sans-serif"><font f=
ace=3D"georgia, serif"><img src=3D"http://home.manhattan.edu/collegerelatio=
ns/email_logo.jpg"><br></font></div>
<div style=3D"font-size:14px;font-family:arial,sans-serif"><font face=3D"ge=
orgia, serif">Riverdale, NY 10471</font></div><div style=3D"font-size:14px;=
font-family:arial,sans-serif"><font face=3D"georgia, serif">Phone: <a href=
=3D"tel:718-862-7933" value=3D"+17188627933" target=3D"_blank">718-862-7933=
</a></font></div><div style=3D"font-size:14px;font-family:arial,sans-serif"=
><font face=3D"georgia, serif"><a href=3D"mailto:richard.musal@manhattan.ed=
u" target=3D"_blank">richard.musal@manhattan.edu</a><br></font></div><div s=
tyle=3D"font-size:14px;font-family:arial,sans-serif"><font face=3D"georgia,=
serif"><a href=3D"http://www.manhattan.edu" target=3D"_blank">www.manhatta=
n.edu</a><br></font></div><div style=3D"font-size:14px;font-family:arial,sa=
ns-serif"><br></div><div style=3D"font-size:14px;font-family:arial,sans-ser=
if"><div><a href=3D"http://itsblog.manhattan.edu/" style=3D"color:rgb(17,85=
,204)" target=3D"_blank"><img src=3D"https://docs.google.com/a/manhattan.ed=
u/uc?id=3D0B4TIsutR6w_MZGJkZ3pYd3dBdDg&export=3Ddownload"></a><br></div=
><div><a href=3D"http://manhattan.edu/its" style=3D"color:rgb(17,85,204)" t=
arget=3D"_blank"><img src=3D"https://docs.google.com/a/manhattan.edu/uc?id=
=3D0B4TIsutR6w_MSTJtQTUtWEZ6MUU&export=3Ddownload"></a></div></div><div=
style=3D"font-size:14px;font-family:arial,sans-serif"><span style=3D"font-=
size:12.8000001907349px"><br></span></div><div><b style=3D"font-size:12.800=
0001907349px;font-family:georgia,serif">-Have a question?=C2=A0</b><span st=
yle=3D"font-size:12.8000001907349px;font-family:georgia,serif">=C2=A0Check =
our=C2=A0</span><a href=3D"https://manhattan.teamdynamix.com/TDClient/KB/De=
fault" style=3D"color:rgb(17,85,204);font-size:12.8000001907349px;font-fami=
ly:georgia,serif" target=3D"_blank">Knowledge Base</a><font face=3D"georgia=
, serif" size=3D"2"><br></font></div><div><font face=3D"georgia, serif" siz=
e=3D"2"><br></font></div><div><font face=3D"georgia, serif" size=3D"2">Have=
you transitioned to Drive yet? Learn more=C2=A0<a href=3D"http://itsblog.m=
anhattan.edu/p/google-drive-one-place-to-create.html" style=3D"color:rgb(17=
,85,204)" target=3D"_blank">here</a>=C2=A0or ask ITS.<br><br>Click=C2=A0<a =
href=3D"https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=3D=
1022" style=3D"color:rgb(17,85,204)" target=3D"_blank">here</a>=C2=A0for in=
structions on how to transition.</font><br></div></span></div></div></div><=
/div></div></div></div></div></div></div></div></div></div></div></div></di=
v></div></div></div>
</div></div>
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___________________________________________________
</p></blockquote></div><br><br clear=3D"all"><div><br></div>-- <br><div cla=
ss=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr">Lisa Caughron=
<div>Information Technology Services</div><div>Ames #301C</div><div>Illinoi=
s Wesleyan University</div><div>(309) 556-3840</div><div><a href=3D"mailto:=
caughron@iwu.edu" target=3D"_blank">caughron@iwu.edu</a></div><div><font co=
lor=3D"#ff0000">IT Services should <u style=3D"font-weight:bold">never</u>=
=C2=A0ask you for your username and password combination.=C2=A0</font></div=
><div><font color=3D"#ff0000">Please help us help <b>you</b>=C2=A0by not gi=
ving it out.</font></div><div><font color=3D"#ff0000"><br></font></div></di=
v></div></div></div>
</div>
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You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
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