[37965] in Resnet-Forum
Re: How is your ResNet Organized
daemon@ATHENA.MIT.EDU (Sauro, Shannon)
Tue Feb 12 15:06:35 2013
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Date: Tue, 12 Feb 2013 20:04:29 +0000
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From: "Sauro, Shannon" <ssauro@brockport.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <F3FC010FD4D5004B96A2286B495CEBB80B020B@ad-cc-mbx02>
At Brockport our Central Help Desk is separate from our Resnet. We have outsourced our Resnet to Apogee and the students deal with the Apogee on-site coordinator and their online/telephone helpdesk.
The student labs are currently under the main campus helpdesk. The main campus helpdesk assists mostly faculty and staff.
"Do not go where the path may lead. Go instead where there is no path and leave a trail." ~Ralph Waldo Emerson
************************************
Shannon Sauro RTPM, PMP, MPA
Director of Telecommunications
and Business Processes
106-B Allen Building
350 New Campus Drive
Brockport, NY 14420
585-395-7002
585-395-2679 (fax)
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Carla Rounds
Sent: Monday, February 11, 2013 3:52 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: How is your ResNet Organized
Hi Folks,
I am looking for organizational information .... how is your Support Organization set up. For instance, is your Central Help Desk separate from your ResNet? Are the student labs under ResNet or the Help Desk or a different unit all together? Does your Central Help Desk assist all campus students, staff and faculty? These are the type of things that I am looking for. Looking forward to hearing back from you.
--
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
cjrounds@ucsc.edu
(831) 459-5757
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