[37964] in Resnet-Forum
Re: How is your ResNet Organized
daemon@ATHENA.MIT.EDU (Keenan Parmelee)
Tue Feb 12 15:04:15 2013
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Message-ID: <20130212195720.GC69372@hal.rescomp.berkeley.edu>
Date: Tue, 12 Feb 2013 11:57:20 -0800
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Keenan Parmelee <keenanp@rescomp.berkeley.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <5119842C.5040402@ucsc.edu>
Hi Carla,
Our helpdesk and IT services are separate from central campus. Anybody in the
residence halls or campus apartments are supported by our ResComp brand, which
is part of the larger Student Affairs IT organization. We provide phone
support, 9AM-5PM, Monday - Friday. We also provide onsite appointments in
residences and drop in office hours in the computer labs at each residential
unit. Our primary mission is to ensure that a resident can get their devices
connected to the internet, but we provide any and all sorts of IT support at a
"best effort" level. If they have a tech problem, they can talk to us and we'll
either try to help them or refer them somewhere that we think can provide a
better service.
We co-manage the labs in the residence halls, where we provide the technology
and support, whereas another campus organization provides the staffing and
programming/events held in the labs. There are labs on campus which are managed
by a more central IT department and outside our area. We focus exclusively on
the residential network.
We also maintain our own infrastructure due to our unique needs compared to the
rest of campus.
To support all of this, we have roughly 30 student Residential Computing
Consultants. We have additional student teams for marketing, sysadmin,
programmers, information security, and network engineering (among other things).
Let me know if you'd like further details.
--
Keenan Parmelee
Technical Services Manager
Student Affairs Information Technologies
(510) 643-9937
http://rescomp.berkeley.edu
On 15:52 Mon 11 Feb , Carla Rounds wrote:
> Hi Folks,
>
> I am looking for organizational information .... how is your Support
> Organization set up. For instance, is your Central Help Desk separate
> from your ResNet? Are the student labs under ResNet or the Help Desk or
> a different unit all together? Does your Central Help Desk assist all
> campus students, staff and faculty? These are the type of things that I
> am looking for. Looking forward to hearing back from you.
>
> --
> Carla Rounds
>
> University of California, Santa Cruz
> Santa Cruz, California 95064
>
> cjrounds@ucsc.edu
> (831) 459-5757
>
>
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