[37955] in Resnet-Forum
Re: Help Desk Backups?
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Tue Feb 12 08:52:10 2013
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Date: Tue, 12 Feb 2013 13:51:31 +0000
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From: "Rizzo, Jim" <JRIZZO@providence.edu>
To: RESNET-L@LISTSERV.ND.EDU
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The only time we ever run into that issue is when a student comes in and ne=
eds an OS reinstall. In those cases, we ask that they bring in an external =
hard drive so we can help them back it up.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://ihelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpdesk
From: Richard Musal <richard.musal@manhattan.edu<mailto:richard.musal@manha=
ttan.edu>>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Monday, February 11, 2013 9:18 PM
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: [RESNET-L] Help Desk Backups?
Just wondering what you all do at your institutions in regard to client bac=
kups. So to clarify. If I go to the Apple Store or Best Buy, they will as=
k me if I backed up my files. They will tell me that it is my responsibili=
ty to backup my files and they will not help me with it.
Currently at my institution we take on the responsibility of backing up the=
user's files when they bring the computer in for service. I have a proced=
ure in place that my staff have to verify with the user to make sure we bac=
ked up all of their data. This is not fool proof as sometimes the staff me=
mber forgets to ask the user to verify, but also sometimes the user is not =
thorough in verifying and then they get mad at us.
Just wondering if any of you do the same or have moved more toward the Appl=
e and Best Buy model.
If you have moved, how have your clients responded?
Any of you thinking of moving?
Especially in this cloud era I am thinking it might be better to spend time=
educating users about saving their files on the cloud and empowering them =
rather than having them rely on us to keep their data safe in a false sense=
of security. Especially considering that their Hard Drive can die at any =
moment and all of their precious data would be gone forever.
Thanks in advance
Rich
-----------------------
Richard A. Musal, M.A., P.D.
Assistant Director of Client Services & Operations/Adjunct Professor of CIS
[http://home.manhattan.edu/collegerelations/email_logo.jpg]
Riverdale, NY 10471
Phone: 718-862-7933
Fax: 718-862-7877
richard.musal@manhattan.edu<mailto:richard.musal@manhattan.edu>
www.manhattan.edu<http://www.manhattan.edu>
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<div>
<div>The only time we ever run into that issue is when a student comes in a=
nd needs an OS reinstall. In those cases, we ask that they bring in an exte=
rnal hard drive so we can help them back it up.</div>
<div><br>
</div>
<div>Jim</div>
<div>
<div>
<div>-- </div>
<div>Jim Rizzo</div>
</div>
<div>Helpdesk Manager</div>
<div>Providence College Information Technology</div>
<div>(401) 865-1277</div>
<div>AIM: JRizzoPC</div>
<div><a href=3D"http://www.providence.edu/helpdesk">http://www.providence.e=
du/helpdesk</a> </div>
<div><a href=3D"http://ihelp.providence.edu">http://ihelp.providence.edu</a=
></div>
<div><br>
</div>
<div>Find us on Facebook!</div>
<div><a href=3D"http://www.facebook.com/ProvCollHelpDesk">http://www.facebo=
ok.com/ProvCollHelpDesk</a></div>
<div><br>
</div>
<div>Follow us on Twitter!</div>
<div><a href=3D"http://twitter.com/PCITHelpdesk">http://twitter.com/PCITHel=
pdesk</a></div>
</div>
</div>
<div><br>
</div>
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<span style=3D"font-weight:bold">From: </span>Richard Musal <<a href=3D"=
mailto:richard.musal@manhattan.edu">richard.musal@manhattan.edu</a>><br>
<span style=3D"font-weight:bold">Reply-To: </span>Resnet Forum <<a href=
=3D"mailto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style=3D"font-weight:bold">Date: </span>Monday, February 11, 2013 9:1=
8 PM<br>
<span style=3D"font-weight:bold">To: </span>Resnet Forum <<a href=3D"mai=
lto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style=3D"font-weight:bold">Subject: </span>[RESNET-L] Help Desk Backu=
ps?<br>
</div>
<div><br>
</div>
<div>
<div>
<div dir=3D"ltr">
<div>
<div>
<div>
<div>Just wondering what you all do at your institutions in regard to clien=
t backups. So to clarify. If I go to the Apple Store or Best Bu=
y, they will ask me if I backed up my files. They will tell me that i=
t is my responsibility to backup my files and they
will not help me with it. <br>
<br>
Currently at my institution we take on the responsibility of backing up the=
user's files when they bring the computer in for service. I have a p=
rocedure in place that my staff have to verify with the user to make sure w=
e backed up all of their data. This
is not fool proof as sometimes the staff member forgets to ask the user to=
verify, but also sometimes the user is not thorough in verifying and then =
they get mad at us.
<br>
<br>
Just wondering if any of you do the same or have moved more toward the Appl=
e and Best Buy model.
<br>
<br>
If you have moved, how have your clients responded?<br>
<br>
</div>
Any of you thinking of moving?<br>
<br>
</div>
Especially in this cloud era I am thinking it might be better to spend time=
educating users about saving their files on the cloud and empowering them =
rather than having them rely on us to keep their data safe in a false sense=
of security. Especially considering
that their Hard Drive can die at any moment and all of their precious data=
would be gone forever.<br>
<br>
</div>
Thanks in advance<br>
</div>
Rich<br clear=3D"all">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div dir=3D"ltr"><span style=3D"color: rgb(34, 34, 34); font-family: arial,=
sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); "><font=
color=3D"#006600" face=3D"georgia,serif">
<div>-----------------------</div>
<b>Richard A. Musal, M.A., P.D.</b></font>
<div><font color=3D"#006600" face=3D"georgia,serif"><i>Assistant Director o=
f Client Services & Operations/Adjunct Professor of CIS</i></font></div=
>
<div><font face=3D"georgia,serif"><img src=3D"http://home.manhattan.edu/col=
legerelations/email_logo.jpg"><br>
</font></div>
<div><font face=3D"georgia,serif">Riverdale, NY 10471</font></div>
<div><font face=3D"georgia,serif">Phone: 718-862-7933</font></div>
<div><font face=3D"georgia,serif">Fax: 718-862-7877<br>
</font></div>
<div><font face=3D"georgia,serif"><a href=3D"mailto:richard.musal@manhattan=
.edu" target=3D"_blank">richard.musal@manhattan.edu</a><br>
</font></div>
<div><font face=3D"georgia,serif"><a href=3D"http://www.manhattan.edu" targ=
et=3D"_blank">www.manhattan.edu</a><br>
</font></div>
</span></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
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