[37954] in Resnet-Forum
Re: How is your ResNet Organized
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Tue Feb 12 08:50:37 2013
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Date: Tue, 12 Feb 2013 13:49:58 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Rizzo, Jim" <JRIZZO@PROVIDENCE.EDU>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <5119842C.5040402@ucsc.edu>
It all falls under the IT department. In fact, all of the support for
students, faculty, and staff and all of our computer labs fall under my
director, the Director of Technology Support Services. Organizationally,
it doesn't really matter though. We have such a small IT department (33
FTE's). Needless to say, we all work very closely with one another. The
only computer labs that don't fall completely under us are labs
owned/managed by different academic departments, but we still manage the
lab image. We just don't handle staffing or hours.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://ihelp.providence.edu
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On 2/11/13 6:52 PM, "Carla Rounds" <cjrounds@ucsc.edu> wrote:
>Hi Folks,
>
>I am looking for organizational information .... how is your Support
>Organization set up. For instance, is your Central Help Desk separate
>from your ResNet? Are the student labs under ResNet or the Help Desk or
>a different unit all together? Does your Central Help Desk assist all
>campus students, staff and faculty? These are the type of things that I
>am looking for. Looking forward to hearing back from you.
>
>--
>Carla Rounds
>
>University of California, Santa Cruz
>Santa Cruz, California 95064
>
>cjrounds@ucsc.edu
>(831) 459-5757
>
>
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