[37852] in Resnet-Forum
Re: RT: Request Tracker Tracking System
daemon@ATHENA.MIT.EDU (Keenan Parmelee)
Wed Jan 2 12:25:19 2013
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Message-ID: <20130102172442.GA74786@hal.rescomp.berkeley.edu>
Date: Wed, 2 Jan 2013 09:24:42 -0800
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Keenan Parmelee <keenanp@rescomp.berkeley.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <6EEF99DF3B553947AA378B44B768868DB4916B@KIRK.ts.odu.edu>
We also have been using RT for a number of years in our organization.
If you're looking for general input, here's two cents. It's a great free
solution, but to get it setup and maintained requires a bit more effort than
your typical paid application. For us, it's a learning opportunity for our
student staff, so we're not too concerned with the lack of vendor support as
long as the product itself is solid, which it is.
If you have any specific questions, just reply to the list, there appears to be
plenty of folks who are using RT.
-Keenan
On 13:01 Wed 02 Jan , Esposo, Orlando D. wrote:
> Good Morning ResNet and Happy New Year!
>
> Anyone on here have experience with Request Tracker as a help desk ticketing system? Just looking for any input, thanks in advance.
>
>
> http://www.bestpractical.com/rt/
>
>
>
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--
Keenan Parmelee
Technical Services Manager
Student Affairs Information Technologies
(510) 643-9937
http://rescomp.berkeley.edu
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