[37817] in Resnet-Forum
Re: What product is your organization using for Ticket Tracking?
daemon@ATHENA.MIT.EDU (Cesar Nau [Staff])
Wed Dec 19 09:43:23 2012
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Date: Wed, 19 Dec 2012 09:42:44 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Cesar Nau [Staff]" <nau@FORDHAM.EDU>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <01ca01cddc90$fe0ba5f0$fa22f1d0$@webster.edu>
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Thanks all for your feedback.
Cesar A. Nau
Assistant Director
Fordham University | IT Customer Care
718.817.4598
On Mon, Dec 17, 2012 at 2:59 PM, Mary Ryan <ryanm@webster.edu> wrote:
> We are currently using SchoolDude=92s ITDirect, and I definitely would no=
t
> recommend it. It=92s primary customers are K-12 organizations and it is n=
ot
> customizable in any useful ways.****
>
> ** **
>
> We are starting the process of trying to request funds for a replacement
> solution. Service Now is on the top of our list, but of course, it=92s on=
e of
> the more expensive ones out there. But you get a lot for the price it
> seems, and we=92re working to become more heavily entrenched in ITIL.****
>
> ** **
>
> Mary Ryan****
>
> ** **
>
> *Service Management Analyst*
>
> *Webster University*
>
> *314-246-8753*
>
> *ryanm@webster.edu*
>
> ** **
>
> *From:* Resnet Forum [mailto:RESNET-L@listserv.nd.edu] *On Behalf Of *Ces=
ar
> Nau
> *Sent:* Thursday, December 13, 2012 12:43 PM
> *To:* RESNET-L@listserv.nd.edu
> *Subject:* What product is your organization using for Ticket Tracking?**=
*
> *
>
> ** **
>
> Good afternoon all,****
>
> ** **
>
> I'm sure this topic has been discussed in the past, but I would like to
> re-ask what your organization is using for Ticket Tracking? We are
> currently using BMC Service Desk Express, but are proactively looking at
> what are options are since the product will be EOL in a few years. If you
> have a few seconds, can you please reply answering the following question=
s:
> ****
>
> - What product are you using for tracking trouble tickets?****
> - Are you satisfied with the product?****
> - Any concerns or general comments?****
>
> ** **
>
> Cesar A. Nau****
>
> Assistant Director****
>
> Fordham University | IT Customer Care****
>
> 718.817.4598****
>
> ** **
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list. ****
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
> ****
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
>
___________________________________________________
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Thanks all for your feedback.<div class=3D"gmail_extra"><br clear=3D"all"><=
div><div><br></div>Cesar A. Nau<div>Assistant Director</div><div>Fordham Un=
iversity | IT Customer Care</div><div>718.817.4598</div></div><br>
<br><br><div class=3D"gmail_quote">On Mon, Dec 17, 2012 at 2:59 PM, Mary Ry=
an <span dir=3D"ltr"><<a href=3D"mailto:ryanm@webster.edu" target=3D"_bl=
ank">ryanm@webster.edu</a>></span> wrote:<br><blockquote class=3D"gmail_=
quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1=
ex">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple"><div><p class=3D"MsoNorm=
al"><span style=3D"font-size:11.0pt;font-family:"Calibri","s=
ans-serif"">We are currently using SchoolDude=92s ITDirect, and I defi=
nitely would not recommend it. It=92s primary customers are K-12 organizati=
ons and it is not customizable in any useful ways.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><u></u>=A0<u></u></span></p><p class=3D=
"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Calibri"=
,"sans-serif"">We are starting the process of trying to request f=
unds for a replacement solution. Service Now is on the top of our list, but=
of course, it=92s one of the more expensive ones out there. But you get a =
lot for the price it seems, and we=92re working to become more heavily entr=
enched in ITIL.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><u></u>=A0<u></u></span></p><p class=3D=
"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Calibri"=
,"sans-serif"">Mary Ryan<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><u></u>=A0<u></u></span></p><p class=3D=
"MsoNormal"><i><span style=3D"font-family:"Calibri","sans-se=
rif";color:#17365d">Service Management Analyst<u></u><u></u></span></i=
></p>
<p class=3D"MsoNormal"><i><span style=3D"font-family:"Calibri",&q=
uot;sans-serif";color:#17365d">Webster University<u></u><u></u></span>=
</i></p><p class=3D"MsoNormal"><i><span style=3D"font-family:"Calibri&=
quot;,"sans-serif";color:#17365d">314-246-8753<u></u><u></u></spa=
n></i></p>
<p class=3D"MsoNormal"><i><span style=3D"font-family:"Calibri",&q=
uot;sans-serif";color:#17365d"><a href=3D"mailto:ryanm@webster.edu" ta=
rget=3D"_blank">ryanm@webster.edu</a><u></u><u></u></span></i></p><p class=
=3D"MsoNormal">
<span style=3D"font-size:11.0pt;font-family:"Calibri","sans-=
serif""><u></u>=A0<u></u></span></p><p class=3D"MsoNormal"><b><span st=
yle=3D"font-size:10.0pt;font-family:"Tahoma","sans-serif&quo=
t;">From:</span></b><span style=3D"font-size:10.0pt;font-family:"Tahom=
a","sans-serif""> Resnet Forum [mailto:<a href=3D"mailto:RES=
NET-L@listserv.nd.edu" target=3D"_blank">RESNET-L@listserv.nd.edu</a>] <b>O=
n Behalf Of </b>Cesar Nau<br>
<b>Sent:</b> Thursday, December 13, 2012 12:43 PM<br><b>To:</b> <a href=3D"=
mailto:RESNET-L@listserv.nd.edu" target=3D"_blank">RESNET-L@listserv.nd.edu=
</a><br><b>Subject:</b> What product is your organization using for Ticket =
Tracking?<u></u><u></u></span></p>
<div><div class=3D"h5"><p class=3D"MsoNormal"><u></u>=A0<u></u></p><p class=
=3D"MsoNormal">Good afternoon all,<u></u><u></u></p><div><p class=3D"MsoNor=
mal"><u></u>=A0<u></u></p></div><div><p class=3D"MsoNormal">I'm sure th=
is topic has been discussed in the past, but I would like to re-ask what yo=
ur organization is using for Ticket Tracking? We are currently using BMC Se=
rvice Desk Express, but are proactively looking at what are options are sin=
ce the product will be EOL in a few years. If you have a few seconds, can y=
ou please reply answering the following questions:<u></u><u></u></p>
</div><div><ul type=3D"disc"><li class=3D"MsoNormal">What product are you u=
sing for tracking trouble tickets?<u></u><u></u></li><li class=3D"MsoNormal=
">Are you satisfied with the product?<u></u><u></u></li><li class=3D"MsoNor=
mal">
Any concerns or general comments?<u></u><u></u></li></ul></div><div><div><d=
iv><p class=3D"MsoNormal"><u></u>=A0<u></u></p></div><p class=3D"MsoNormal"=
>Cesar A. Nau<u></u><u></u></p><div><p class=3D"MsoNormal">Assistant Direct=
or<u></u><u></u></p>
</div><div><p class=3D"MsoNormal">Fordham University | IT Customer Care<u><=
/u><u></u></p></div><div><p class=3D"MsoNormal">718.817.4598<u></u><u></u><=
/p></div></div><p class=3D"MsoNormal"><u></u>=A0<u></u></p></div></div></di=
v><p class=3D"MsoNormal">
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list. <u></u><u></u></p><div class=3D"im"><p>To subscri=
be, unsubscribe or search the archives, go to <a href=3D"http://LISTSERV.ND=
.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archi=
ves/resnet-l.html</a> ___________________________________________________ <=
u></u><u></u></p>
</div></div></div><div class=3D"HOEnZb"><div class=3D"h5">
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uote></div><br></div>
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