[37789] in Resnet-Forum
Re: Remote control software?
daemon@ATHENA.MIT.EDU (Cheryl L Skingley)
Fri Dec 14 08:39:08 2012
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Message-ID: <D6B2DBCE-FB88-4678-8141-2FFB24EA16B6@connect.uwaterloo.ca>
Date: Fri, 14 Dec 2012 13:38:32 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Cheryl L Skingley <cskingley@uwaterloo.ca>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <E7CDE9EE3C5CB14F94511375D72790EB899FAE0D@UWRFMBX01.servers.uwrf.edu>
--_000_D6B2DBCEFB88467881412FFB24EA16B6connectuwaterlooca_
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BomGar here. Love it!
Cheryl Skingley
Information Technology Manager
Housing & SSO Teams
Information Systems & Technology
Work: (519) 888-4567 ext 35722
Cell: (519) 573-4357
Email: cskingley@uwaterloo.ca<mailto:cskingley@uwaterloo.ca>
President, ResNet Inc.
cheryl.skingley@resnetinc.org<mailto:cheryl.skingley@resnetinc.org>
On 2012-12-14, at 8:34 AM, "Paul Bladl" <paul.e.bladl@UWRF.EDU<mailto:paul.=
e.bladl@UWRF.EDU>> wrote:
We just switched to Bomgar. Bomgar works on Mac, Linux, Windows, Android, =
iOS, and Blackberry. Depending on how you configure the appliance and your=
firewall rules, it can work across the Internet (we have opened it up so t=
hat we can support across the Internet)
We reviewed Team Viewer, LogMeIn, and NetOp along with Bomgar
We chose Bomgar because of the following:
=B7 Multi-platform/device
=B7 No need for a pre-installed client
=B7 Can install a client on managed devices
=B7 Can easily pull other support staff in on the remote session
=B7 Pulls system information automatically
=B7 Can push scripts
=B7 Built in Chat
=B7 Central management of access
=B7 Can pull in 3rd party vendor support (even if they are not usin=
g Bomgar)
=B7 Integrates with Active Directory for support agent access
=B7 Simple VMware appliance (making it easy for our Network/Applica=
tion support team to implement the appliance)
--
Paul Bladl
Desktop Support Manager
Division of Technology Services
University of Wisconsin =96 River Falls
Tel: +1 715.425.3687
Please don't print this e-mail unless you really need to
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Don Burrh=
us
Sent: Wednesday, December 12, 2012 8:06 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Remote control software?
We are looking for something like GoToMeeting, LogMeIn or TeamViewer to be =
able to assist users remotely.
It needs to be cross-platform (Mac & Windows), easy for the end user to use=
/allow the connection.
What do people use, like, or hate? (If you happen to be using LogMeIn, wh=
ich version do you use?)
-Don Burrhus
-Information Technology
-Stetson University
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--_000_D6B2DBCEFB88467881412FFB24EA16B6connectuwaterlooca_
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<div>BomGar here. Love it!<br>
<br>
<b>Cheryl Skingley</b>
<div>Information Technology Manager<br>
<div>
<div>Housing & SSO Teams</div>
<div>Information Systems & Technology</div>
<div><br>
</div>
<div>Work: (519) 888-4567 ext 35722</div>
<div>Cell: (519) 573-4357</div>
<div>Email: <a href=3D"mailto:cskingley@uwaterloo.ca">cskingley@uwate=
rloo.ca</a></div>
</div>
</div>
<div><br>
</div>
<div>President, ResNet Inc.</div>
<div><a href=3D"mailto:cheryl.skingley@resnetinc.org">cheryl.skingley@resne=
tinc.org</a></div>
</div>
<div><br>
On 2012-12-14, at 8:34 AM, "Paul Bladl" <<a href=3D"mailto:pau=
l.e.bladl@UWRF.EDU">paul.e.bladl@UWRF.EDU</a>> wrote:<br>
<br>
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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D">We just switched to Bomgar. B=
omgar works on Mac, Linux, Windows, Android, iOS, and Blackberry. Dep=
ending on how you configure the appliance and your firewall rules,
it can work across the Internet (we have opened it up so that we can suppo=
rt across the Internet)<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D">We reviewed Team Viewer, LogMeIn, a=
nd NetOp along with Bomgar<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D">We chose Bomgar because of the foll=
owing:<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">Multi-platform/device<o=
:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">No need for a pre-insta=
lled client<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">Can install a client on=
managed devices<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">Can easily pull other s=
upport staff in on the remote session<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">Pulls system informatio=
n automatically<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">Can push scripts<o:p></=
o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">Built in Chat<o:p></o:p=
></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">Central management of a=
ccess<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">Can pull in 3<sup>rd</s=
up> party vendor support (even if they are not using Bomgar)<o:p></o:p></sp=
an></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">Integrates with Active =
Directory for support agent access<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><!--[if !supportLists]--><span style=3D"font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0pt "T=
imes New Roman"">
</span></span></span><!--[endif]--><span style=3D"font-family:"Century=
Gothic","sans-serif";color:#1F497D">Simple VMware appliance=
(making it easy for our Network/Application support team to implement the =
appliance)<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D">--<br>
Paul Bladl<br>
</span><span style=3D"font-size:10.0pt;font-family:"Century Gothic&quo=
t;,"sans-serif";color:#1F497D">Desktop Support Manager<o:p></o:p>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ce=
ntury Gothic","sans-serif";color:#1F497D">Division of Techno=
logy Services<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ce=
ntury Gothic","sans-serif";color:#1F497D">University of Wisc=
onsin =96 River Falls<br>
Tel: +1 715.425.3687</span><span style=3D"font-family:"Century Got=
hic","sans-serif";color:#1F497D"><br>
<br>
</span><span style=3D"font-family:"Century Gothic","sans-ser=
if";color:#009900">Please don't print this e-mail unless you really ne=
ed to</span><span style=3D"font-size:10.0pt;font-family:"Century Gothi=
c","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Century Gothic"=
;,"sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">mailto:RESNET-L@LISTSERV.=
ND.EDU</a>]
<b>On Behalf Of </b>Don Burrhus<br>
<b>Sent:</b> Wednesday, December 12, 2012 8:06 AM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND=
.EDU</a><br>
<b>Subject:</b> Remote control software?<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">We are looking for something like GoToMeeting, LogMe=
In or TeamViewer to be able to assist users remotely.
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">It needs to be cross-platform (Mac & Windows), e=
asy for the end user to use/allow the connection.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">What do people use, like, or hate? (If y=
ou happen to be using LogMeIn, which version do you use?)<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">-Don Burrhus<o:p></o:p></p>
<p class=3D"MsoNormal">-Information Technology<o:p></o:p></p>
<p class=3D"MsoNormal">-Stetson University<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
mes New Roman","serif"">____________________________________=
_______________ You are subscribed to the ResNet-L mailing list.
<o:p></o:p></span></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<o:p></o:p></p>
</div>
___________________________________________________ You are subscribed to t=
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<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
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--_000_D6B2DBCEFB88467881412FFB24EA16B6connectuwaterlooca_--
