[37784] in Resnet-Forum
Re: Service Desk Hours of Operation
daemon@ATHENA.MIT.EDU (Williams, Richard T)
Thu Dec 13 16:58:14 2012
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01CDD97C.DA1572FF"
X-MailScanner-From: twilliams@semo.edu
Message-ID: <2DA21E6CECCDE7419541C7A6DB798F0C32BDAE34@EXCHANGE.semo.edu>
Date: Thu, 13 Dec 2012 15:57:31 -0600
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Williams, Richard T" <twilliams@semo.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: A<CAJiOijMJ20yZg_1-sf21U4bV=+EQSd23cWsxv+g-yuo4qVV_Kg@mail.gmail.com>
This is a multi-part message in MIME format.
------_=_NextPart_001_01CDD97C.DA1572FF
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
At Southeast Missouri State we have a main help desk that provides
support via telephone, email, and self-service. It deals with
administrative, academic, and student computer questions, as well as
issues with ID/passwords, email, wireless, OS and application software.
It is staffed by two full time staff and student workers (with double
coverage during lunch hours). Additionally a second site is located our
Towers residence hall and is staffed by students. This office typically
only deals with student issues.
=20
Academic Session Hours
=20
Main Help Desk: =20
Walk-in/Telephone/Email Support Monday -
Friday 8:00am to 5:00pm =20
Towers Help Desk:=20
Walk-in/Telephone Support Sunday -
Thursday 5:00pm to 10:00pm=20
=20
Email, phone messages, and self-service reports may be left/submitted at
any time.
All Emails, telephone messages and self-submitted request after business
hours will be handled on the next business day.
=20
Spring Break / Summer Hours
Main Help Desk:
Walk-in support: Monday to Friday from 8:00 a.m. to 4:00
p.m.
Towers Help Desk:
Closed
=20
=20
Todd Williams
IT Help Desk Supervisor
Southeast Missouri State University
573.651.4357
twilliams@semo.edu
=20
=20
=20
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Cesar
Nau
Sent: Thursday, December 13, 2012 1:02 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Service Desk Hours of Operation
=20
Good afternoon,
=20
I am looking to see what are the days and hours of operation for your
Service Desk.=20
=20
We currently operate from Monday through Friday from 8am - 8pm, but want
to see what other organizations are doing.=20
=20
Any feedback would be greatly appreciated.
=20
Thanks.
=20
Cesar A. Nau
Assistant Director
Fordham University | IT Customer Care
718.817.4598
=20
___________________________________________________ You are subscribed
to the ResNet-L mailing list.=20
To subscribe, unsubscribe or search the archives, go to
http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________=20
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
------_=_NextPart_001_01CDD97C.DA1572FF
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 14 =
(filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>At Southeast Missouri State we have a main help desk that provides =
support via telephone, email, and self-service. It deals with =
administrative, academic, and student computer questions, as well as =
issues with ID/passwords, email, wireless, OS and application software. =
It is staffed by two full time staff and student workers (with double =
coverage during lunch hours). Additionally a second site is located our =
Towers residence hall and is staffed by students. This office typically =
only deals with student issues.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Academic Session Hours<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Main Help =
Desk: &n=
bsp; <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'> &nbs=
p; Walk-in/Telephone/Email Support =
Monday – =
Friday 8:00am to 5:00pm =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Towers Help Desk: <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'> &nbs=
p; Walk-in/Telephone Support =
&=
nbsp; Sunday – =
Thursday 5:00pm to 10:00pm <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Email, phone messages, and self-service reports may be left/submitted =
at any time.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>All Emails, telephone messages and self-submitted request after =
business hours will be handled on the next business =
day.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Spring Break / Summer Hours<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Main Help Desk:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'> &nbs=
p; Walk-in support: Monday to Friday from 8:00 a.m. to =
4:00 p.m.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Towers Help Desk:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'> &nbs=
p; Closed<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><b><span =
style=3D'font-family:"Calibri","sans-serif";color:#1F497D'>Todd =
Williams</span></b><span =
style=3D'font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></s=
pan></p><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri","sans-serif";color:#7F7F7F'>IT Help Desk =
Supervisor<br>Southeast Missouri State =
University<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri","sans-serif";color:#7F7F7F'>573.651.4357<o=
:p></o:p></span></p><p class=3DMsoNormal><u><span =
style=3D'font-family:"Calibri","sans-serif";color:blue'><a =
href=3D"mailto:twilliams@semo.edu">twilliams@semo.edu</a></span></u><span=
=
style=3D'font-family:"Calibri","sans-serif";color:#7F7F7F'><o:p></o:p></s=
pan></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> =
Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Cesar =
Nau<br><b>Sent:</b> Thursday, December 13, 2012 1:02 PM<br><b>To:</b> =
RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Service Desk Hours of =
Operation<o:p></o:p></span></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Good =
afternoon,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal>I =
am looking to see what are the days and hours of operation for your =
Service Desk. <o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>We currently operate from Monday through Friday from =
8am - 8pm, but want to see what other organizations are =
doing. <o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>Any feedback would be greatly =
appreciated.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>Thanks.<br clear=3Dall><o:p></o:p></p><div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><p class=3DMsoNormal>Cesar =
A. Nau<o:p></o:p></p><div><p class=3DMsoNormal>Assistant =
Director<o:p></o:p></p></div><div><p class=3DMsoNormal>Fordham =
University | IT Customer Care<o:p></o:p></p></div><div><p =
class=3DMsoNormal>718.817.4598<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p></div><p =
class=3DMsoNormal>___________________________________________________ =
You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To =
subscribe, unsubscribe or search the archives, go to <a =
href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" =
target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> =
___________________________________________________ =
<o:p></o:p></p></div></body></html>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
------_=_NextPart_001_01CDD97C.DA1572FF--
