[37783] in Resnet-Forum
Re: What product is your organization using for Ticket Tracking?
daemon@ATHENA.MIT.EDU (Richard Musal)
Thu Dec 13 16:29:44 2012
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Date: Thu, 13 Dec 2012 16:28:55 -0500
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From: Richard Musal <richard.musal@MANHATTAN.EDU>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <50CA3780.7040007@ucsc.edu>
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OTRS
No problems so far. Does what we need it to.
-----------------------
*Richard A. Musal, M.A., P.D.*
*Assistant Director of Client Services & Operations/Adjunct Professor of CIS
*
Riverdale, NY 10471
Phone: 718-862-7933
Fax: 718-862-7877
richard.musal@manhattan.edu
www.manhattan.edu
<https://sites.google.com/a/manhattan.edu/jet/>
On Thu, Dec 13, 2012 at 3:16 PM, Carla Rounds <cjrounds@ucsc.edu> wrote:
> At UCSC were using Service Now.
>
> Since the system can be setup to work as you want at your location it has
> many advantages. I am not really happy with the way we have configured it
> here ... but overall it does do its job.
>
>
> On 12/13/2012 10:43 AM, Cesar Nau wrote:
>
> Good afternoon all,
>
> I'm sure this topic has been discussed in the past, but I would like to
> re-ask what your organization is using for Ticket Tracking? We are
> currently using BMC Service Desk Express, but are proactively looking at
> what are options are since the product will be EOL in a few years. If you
> have a few seconds, can you please reply answering the following questions:
>
> - What product are you using for tracking trouble tickets?
> - Are you satisfied with the product?
> - Any concerns or general comments?
>
>
> Cesar A. Nau
> Assistant Director
> Fordham University | IT Customer Care
> 718.817.4598
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
>
>
>
> --
> Carla Rounds
>
> University of California, Santa Cruz
> Santa Cruz, California 95064
> cjrounds@ucsc.edu(831) 459-5757
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
>
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OTRS=A0<div>No problems so far. =A0Does what we need it to.</div><div class=
=3D"gmail_extra"><br clear=3D"all"><div><span style=3D"color:rgb(34,34,34);=
font-family:arial,sans-serif;font-size:14px;background-color:rgb(255,255,25=
5)"><font color=3D"#006600" face=3D"georgia, serif"><div>
-----------------------</div>
<b>Richard A. Musal, M.A., P.D.</b></font><div><font color=3D"#006600" face=
=3D"georgia, serif"><i>Assistant Director of Client Services & Operatio=
ns/Adjunct Professor of CIS</i></font></div><div><font face=3D"georgia, ser=
if"><img src=3D"http://home.manhattan.edu/collegerelations/email_logo.jpg">=
<br>
</font></div>
<div><font face=3D"georgia, serif">Riverdale, NY 10471</font></div><div><fo=
nt face=3D"georgia, serif">Phone: 718-862-7933</font></div><div><font face=
=3D"georgia, serif">Fax: 718-862-7877</font></div><div><font face=3D"georgi=
a, serif"><a href=3D"mailto:richard.musal@manhattan.edu" target=3D"_blank">=
richard.musal@manhattan.edu</a></font></div>
<div><font color=3D"#006600" face=3D"georgia, serif"><a href=3D"http://www.=
manhattan.edu/" target=3D"_blank">www.manhattan.edu</a></font></div><div></=
div></span><a href=3D"https://sites.google.com/a/manhattan.edu/jet/" target=
=3D"_blank">
</a></div><br>
<br><br><div class=3D"gmail_quote">On Thu, Dec 13, 2012 at 3:16 PM, Carla R=
ounds <span dir=3D"ltr"><<a href=3D"mailto:cjrounds@ucsc.edu" target=3D"=
_blank">cjrounds@ucsc.edu</a>></span> wrote:<br><blockquote class=3D"gma=
il_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-lef=
t:1ex">
=20
=20
=20
<div text=3D"#000000" bgcolor=3D"#FFFFFF">
<div>At UCSC were using Service Now.<br>
<br>
Since the system can be setup to work as you want at your location
it has many advantages.=A0 I am not really happy with the way we
have configured it here ... but overall it does do its job.<div><div =
class=3D"h5"><br>
<br>
On 12/13/2012 10:43 AM, Cesar Nau wrote:<br>
</div></div></div><div><div class=3D"h5">
<blockquote type=3D"cite">Good afternoon all,
<div><br>
</div>
<div>I'm sure this topic has been discussed in the past, but I
would like to re-ask what your organization is using for Ticket
Tracking? We are currently using BMC Service Desk Express, but
are proactively looking at what are options are since the
product will be EOL in a few years. If you have a few seconds,
can you please reply answering the following questions:</div>
<div>
<ul>
<li>What product are you using for tracking trouble tickets?<br>
</li>
<li>Are you satisfied with the product?<br>
</li>
<li>Any concerns or general comments?<br>
</li>
</ul>
</div>
<div>
<div>
<div><br>
</div>
Cesar A. Nau
<div>
Assistant Director</div>
<div>Fordham University | IT Customer Care</div>
<div><a href=3D"tel:718.817.4598" value=3D"+17188174598" target=
=3D"_blank">718.817.4598</a></div>
</div>
<br>
</div>
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</p>
</blockquote>
<br>
<br>
</div></div><span class=3D"HOEnZb"><font color=3D"#888888"><pre cols=3D=
"72">--=20
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
<a href=3D"mailto:cjrounds@ucsc.edu" target=3D"_blank">cjrounds@ucsc.edu</a=
>
<a href=3D"tel:%28831%29%20459-5757" value=3D"+18314595757" target=3D"_blan=
k">(831) 459-5757</a></pre>
</font></span></div><div class=3D"HOEnZb"><div class=3D"h5">
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</p></div></div></blockquote></div><br></div>
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