[37775] in Resnet-Forum
Re: Service Desk Hours of Operation
daemon@ATHENA.MIT.EDU (Kathy Hausmann)
Thu Dec 13 14:42:33 2012
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Message-ID: <11F72664-FC65-4A1A-9F60-44B8450C4D4C@saintmarys.edu>
Date: Thu, 13 Dec 2012 14:41:59 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Kathy Hausmann <khausman@SAINTMARYS.EDU>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAJiOijMJ20yZg_1-sf21U4bV=+EQSd23cWsxv+g-yuo4qVV_Kg@mail.gmail.com>
Cesar,
During the academic year, our Helpdesk (faculty/staff tech support for College-owned devices, campus support for ID cards and password resets) is open Monday through Friday 8:00am - 5:00pm. We offer extended hours of 9:00am - 7:00pm the Thursday, Friday, and Saturday of Orientation Weekend in August.
During the academic year, our ResNet Office (student tech support for personally-owned devices) is open Sunday 5:00pm - 9:00pm, Monday through Thursday 11:00am - 9:00pm, and Friday 11:00am - 4:00pm. We offer extended hours of 9:00am - 7:00pm the Thursday, Friday, and Saturday of Orientation Weekend in August.
During the summers and other academic breaks the Helpdesk is open Monday through Friday 8:00am - 12:00pm and 1:00pm - 5:00pm. (Last summer we were also open during the lunch hour as a trial - I'm not sure that will happen again next summer.)
The ResNet Office is closed during the summer and academic breaks, but will provide tech support for students via e-mail during that time.
Both the Helpdesk and ResNet Office are staffed by students.
Kathy
On Dec 13, 2012, at 2:01 PM, Cesar Nau wrote:
> Good afternoon,
>
> I am looking to see what are the days and hours of operation for your Service Desk.
>
> We currently operate from Monday through Friday from 8am - 8pm, but want to see what other organizations are doing.
>
> Any feedback would be greatly appreciated.
>
> Thanks.
>
> Cesar A. Nau
> Assistant Director
> Fordham University | IT Customer Care
> 718.817.4598
>
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_________________________________________________________
Kathy Hausmann, Coordinator of Student Computing
Saint Mary's College - Information Technology
113 Haggar College Center, Notre Dame, IN 46556
khausman@saintmarys.edu
574-284-5329
"Treat your password like your toothbrush. Don't let
anybody else use it, and get a new one every six months."
- Clifford Stoll
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