[37773] in Resnet-Forum
Service Desk Hours of Operation
daemon@ATHENA.MIT.EDU (Casey, Jason L)
Thu Dec 13 14:23:44 2012
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Message-ID: <47B1F740764CE344944EB92691DD3E17059AEC@EX10DB3.Campus.mnsu.edu>
Date: Thu, 13 Dec 2012 19:23:10 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Casey, Jason L" <jason.casey@mnsu.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAJiOijMJ20yZg_1-sf21U4bV=+EQSd23cWsxv+g-yuo4qVV_Kg@mail.gmail.com>
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The IT Service Desk provides support via telephone, email, and self-service=
. The IT Service Desk resolves administrative, academic, and student comput=
er questions.
Hours
* Walk-in support: Monday to Thursday from 7:30 a.m. to 9:00 p.m, Fri=
day 7:30am to 7:00pm, and Saturday 10:00am to 6:00pm.
* Phone support: Same as walk-in support but with Sunday hours from 1=
1:30am to 7:30pm.
* Email, phone messages, and self-service reports may be left/submitt=
ed at anytime.
* All Emails, telephone messages and self submitted request after bus=
iness hours will be handled on the next business day.
Summer Hours
* Walk-in support: Monday to Friday from 8:00 a.m. to 4:30 p.m.
* Phone support: Monday to Friday from 7:30 a.m. to 4:30 p.m.
Winter Hours
* Walk-in support: Monday to Friday from 8:00 a.m. to 4:30 p.m.
* Phone support: Monday to Friday from 7:30 a.m. to 5:00 p.m.
* Closed: December 23, December 26, January 2
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<div class=3D"WordSection1">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;margin-right:6.0pt;=
margin-bottom:12.0pt;line-height:16.8pt;background:white">
<span style=3D"font-size:10.0pt;font-family:"Helvetica","san=
s-serif"">The IT <b>Service</b>
<b>Desk</b> provides support via telephone, email, and self-service. The IT=
<b>Service</b>
<b>Desk</b> resolves administrative, academic, and student computer questio=
ns.<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;margin-right:6.0pt;=
mso-margin-bottom-alt:auto;line-height:15.6pt;background:white">
<b><span style=3D"font-size:10.0pt;font-family:"Arial","sans=
-serif";color:#2F2F2F">Hours<o:p></o:p></span></b></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:3.0pt;margin-right:9.0pt=
;margin-bottom:3.0pt;margin-left:39.0pt;text-indent:-.25in;line-height:16.8=
pt;mso-list:l1 level1 lfo1;background:white">
<![if !supportLists]><span style=3D"font-size:10.0pt;font-family:Symbol"><s=
pan style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times=
New Roman"">
</span></span></span><![endif]><b><span style=3D"font-size:10.0pt;font-fami=
ly:"Helvetica","sans-serif"">Walk-in support:</span></b=
><span style=3D"font-size:10.0pt;font-family:"Helvetica","sa=
ns-serif""> Monday to Thursday from 7:30 a.m. to 9:00 p.m, Friday 7:30=
am
to 7:00pm, and Saturday 10:00am to 6:00pm. <o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:3.0pt;margin-right:9.0pt=
;margin-bottom:3.0pt;margin-left:39.0pt;text-indent:-.25in;line-height:16.8=
pt;mso-list:l1 level1 lfo1;background:white">
<![if !supportLists]><span style=3D"font-size:10.0pt;font-family:Symbol"><s=
pan style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times=
New Roman"">
</span></span></span><![endif]><b><span style=3D"font-size:10.0pt;font-fami=
ly:"Helvetica","sans-serif"">Phone support:</span></b><=
span style=3D"font-size:10.0pt;font-family:"Helvetica","sans=
-serif""> Same as walk-in support but with Sunday
<b>hours</b> from 11:30am to 7:30pm.<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:3.0pt;margin-right:9.0pt=
;margin-bottom:3.0pt;margin-left:39.0pt;text-indent:-.25in;line-height:16.8=
pt;mso-list:l1 level1 lfo1;background:white">
<![if !supportLists]><span style=3D"font-size:10.0pt;font-family:Symbol"><s=
pan style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times=
New Roman"">
</span></span></span><![endif]><span style=3D"font-size:10.0pt;font-family:=
"Helvetica","sans-serif"">Email, phone messages, and se=
lf-service<b>
</b>reports may be left/submitted at anytime.<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:3.0pt;margin-right:9.0pt=
;margin-bottom:3.0pt;margin-left:39.0pt;text-indent:-.25in;line-height:16.8=
pt;mso-list:l1 level1 lfo1;background:white">
<![if !supportLists]><span style=3D"font-size:10.0pt;font-family:Symbol"><s=
pan style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times=
New Roman"">
</span></span></span><![endif]><span style=3D"font-size:10.0pt;font-family:=
"Helvetica","sans-serif"">All Emails, telephone message=
s and self submitted request after business
<b>hours</b> will be handled on the next business day.<o:p></o:p></span></p=
>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;margin-right:6.0pt;=
mso-margin-bottom-alt:auto;line-height:15.6pt;background:white">
<b><span style=3D"font-size:10.0pt;font-family:"Arial","sans=
-serif";color:#2F2F2F">Summer Hours</span></b><b><span style=3D"font-s=
ize:10.5pt;font-family:"Arial","sans-serif";color:#2F2F=
2F"><o:p></o:p></span></b></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:3.0pt;margin-right:9.0pt=
;margin-bottom:3.0pt;margin-left:39.0pt;text-indent:-.25in;line-height:16.8=
pt;mso-list:l2 level1 lfo2;background:white">
<![if !supportLists]><span style=3D"font-size:10.0pt;font-family:Symbol"><s=
pan style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times=
New Roman"">
</span></span></span><![endif]><b><span style=3D"font-size:10.0pt;font-fami=
ly:"Helvetica","sans-serif"">Walk-in support:</span></b=
><span style=3D"font-size:10.0pt;font-family:"Helvetica","sa=
ns-serif""> Monday to Friday from 8:00 a.m. to 4:30 p.m.<o:p></o:p></s=
pan></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:3.0pt;margin-right:9.0pt=
;margin-bottom:3.0pt;margin-left:39.0pt;text-indent:-.25in;line-height:16.8=
pt;mso-list:l2 level1 lfo2;background:white">
<![if !supportLists]><span style=3D"font-size:10.0pt;font-family:Symbol"><s=
pan style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times=
New Roman"">
</span></span></span><![endif]><b><span style=3D"font-size:10.0pt;font-fami=
ly:"Helvetica","sans-serif"">Phone support:</span></b><=
span style=3D"font-size:10.0pt;font-family:"Helvetica","sans=
-serif""> Monday to Friday from 7:30 a.m. to 4:30 p.m.<o:p></o:p></spa=
n></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;margin-right:6.0pt;=
mso-margin-bottom-alt:auto;line-height:15.6pt;background:white">
<b><span style=3D"font-size:10.0pt;font-family:"Arial","sans=
-serif";color:#2F2F2F">Winter Hours<o:p></o:p></span></b></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:3.0pt;margin-right:9.0pt=
;margin-bottom:3.0pt;margin-left:39.0pt;text-indent:-.25in;line-height:16.8=
pt;mso-list:l0 level1 lfo3;background:white">
<![if !supportLists]><span style=3D"font-size:10.0pt;font-family:Symbol"><s=
pan style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times=
New Roman"">
</span></span></span><![endif]><b><span style=3D"font-size:10.0pt;font-fami=
ly:"Helvetica","sans-serif"">Walk-in support:</span></b=
><span style=3D"font-size:10.0pt;font-family:"Helvetica","sa=
ns-serif""> Monday to Friday from 8:00 a.m. to 4:30 p.m.<o:p></o:p></s=
pan></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:3.0pt;margin-right:9.0pt=
;margin-bottom:3.0pt;margin-left:39.0pt;text-indent:-.25in;line-height:16.8=
pt;mso-list:l0 level1 lfo3;background:white">
<![if !supportLists]><span style=3D"font-size:10.0pt;font-family:Symbol"><s=
pan style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times=
New Roman"">
</span></span></span><![endif]><b><span style=3D"font-size:10.0pt;font-fami=
ly:"Helvetica","sans-serif"">Phone support:</span></b><=
span style=3D"font-size:10.0pt;font-family:"Helvetica","sans=
-serif""> Monday<b>
</b>to<b> </b>Friday<b> </b>from 7:30 a.m. to 5:00 p.m.<o:p></o:p></span></=
p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:3.0pt;margin-right:9.0pt=
;margin-bottom:3.0pt;margin-left:39.0pt;text-indent:-.25in;line-height:16.8=
pt;mso-list:l0 level1 lfo3;background:white">
<![if !supportLists]><span style=3D"font-size:10.0pt;font-family:Symbol"><s=
pan style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times=
New Roman"">
</span></span></span><![endif]><b><span style=3D"font-size:10.0pt;font-fami=
ly:"Helvetica","sans-serif"">Closed:</span></b><span st=
yle=3D"font-size:10.0pt;font-family:"Helvetica","sans-serif&=
quot;"> December 23, December 26, January 2
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black"><o:p> </o:p></span>=
</p>
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