[37772] in Resnet-Forum
Re: What product is your organization using for Ticket Tracking?
daemon@ATHENA.MIT.EDU (Albert, Anthony John)
Thu Dec 13 14:23:05 2012
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Date: Thu, 13 Dec 2012 14:18:01 -0500
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From: "Albert, Anthony John" <anthony.albert@UMPI.EDU>
To: RESNET-L@LISTSERV.ND.EDU
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We're currently using GLPI =
(http://www.glpi-project.org/spip.php?lang=3Den
) It's FOSS, and while the primary development language is in French,
there are many other languages available.
=20
So far so good with the product. It does take a bit of getting used to;
some of the details about tickets are in odd language, if you're used to
other ticketing systems. Also does hardware and software inventory,
plus other functions.
=20
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Anthony Albert
University of Maine at Presque Isle Computer Services
Network and Systems Administrator
anthony.albert@maine.edu
(207) 768-9626
=20
You cannot depend on your eyes when your imagination is out of focus. -
Mark Twain
=20
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Cesar
Nau
Sent: Thursday, December 13, 2012 1:43 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: [RESNET-L] What product is your organization using for Ticket
Tracking?
=20
Good afternoon all,
=20
I'm sure this topic has been discussed in the past, but I would like to
re-ask what your organization is using for Ticket Tracking? We are
currently using BMC Service Desk Express, but are proactively looking at
what are options are since the product will be EOL in a few years. If
you have a few seconds, can you please reply answering the following
questions:
* What product are you using for tracking trouble tickets?
* Are you satisfied with the product?
* Any concerns or general comments?
=20
Cesar A. Nau
Assistant Director
Fordham University | IT Customer Care
718.817.4598
=20
___________________________________________________ You are subscribed
to the ResNet-L mailing list.=20
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>We’re currently using GLPI (<a =
href=3D"http://www.glpi-project.org/spip.php?lang=3Den">http://www.glpi-p=
roject.org/spip.php?lang=3Den</a> ) It’s FOSS, and =
while the primary development language is in French, there are many =
other languages available.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>So far so good with the product. It does take a bit of getting =
used to; some of the details about tickets are in odd language, if =
you’re used to other ticketing systems. Also does hardware =
and software inventory, plus other functions.<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-family:"Courier =
New";color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Courier =
New";color:#1F497D'>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D<=
o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New";color:#1F497D'>Anthony Albert<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Courier =
New";color:#1F497D'>University of Maine at Presque Isle Computer =
Services<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New";color:#1F497D'>Network and Systems =
Administrator<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New";color:#1F497D'>anthony.albert@maine.edu<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Courier =
New";color:#1F497D'>(207) 768-9626<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Courier New";color:black'>You =
cannot depend on your eyes when your imagination is out of focus. - Mark =
Twain</span><span style=3D'font-size:10.0pt;font-family:"Courier =
New";color:#1F497D'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><div =
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0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> =
Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Cesar =
Nau<br><b>Sent:</b> Thursday, December 13, 2012 1:43 PM<br><b>To:</b> =
RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> [RESNET-L] What product is =
your organization using for Ticket =
Tracking?<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Good =
afternoon all,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>I'm sure this topic has been discussed in the past, =
but I would like to re-ask what your organization is using for Ticket =
Tracking? We are currently using BMC Service Desk Express, but are =
proactively looking at what are options are since the product will be =
EOL in a few years. If you have a few seconds, can you please reply =
answering the following questions:<o:p></o:p></p></div><div><ul =
type=3Ddisc><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo1'>What product are you using for tracking trouble =
tickets?<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo1'>Are you satisfied with the product?<o:p></o:p></li><li =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo1'>Any concerns or general =
comments?<o:p></o:p></li></ul></div><div><div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><p class=3DMsoNormal>Cesar =
A. Nau<o:p></o:p></p><div><p class=3DMsoNormal>Assistant =
Director<o:p></o:p></p></div><div><p class=3DMsoNormal>Fordham =
University | IT Customer Care<o:p></o:p></p></div><div><p =
class=3DMsoNormal>718.817.4598<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p></div><p =
class=3DMsoNormal>___________________________________________________ =
You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To =
subscribe, unsubscribe or search the archives, go to <a =
href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" =
target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> =
___________________________________________________ =
<o:p></o:p></p></div></body></html>
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