[37770] in Resnet-Forum
Re: Service Desk Hours of Operation
daemon@ATHENA.MIT.EDU (Weigl, Teri)
Thu Dec 13 14:20:32 2012
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Message-ID: <9FAF668B36297D4A83A636B3D8D921C64FC87DAF63@EXCHANGE2007.oneonta.edu>
Date: Thu, 13 Dec 2012 14:08:12 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Weigl, Teri" <Teri.Weigl@ONEONTA.EDU>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <5C70BAB33349354FAE6CC32CC916CC819ADC328C@DAG02.providence.col>
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SUNY Oneonta Help Desk
Mon-Thurs 8 am - 11 pm
Friday 8 am - 9 pm
Saturday noon - 6 pm
Sunday noon - 11 pm
Computer labs are open until 1 am Sunday-Thursday and 9 pm on Friday-Saturd=
ay.
Teri Weigl
Customer Support Supervisor
Information Technology Services
Milne Library B262
SUNY College at Oneonta
Oneonta, NY 13820
Phone: (607) 436-3079
Fax: (607) 436-3677
Teri.Weigl@oneonta.edu
An animal's eyes have the power to speak a great language."
~ Martin Buber
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Rizzo, Ji=
m
Sent: Thursday, December 13, 2012 2:03 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Service Desk Hours of Operation
Academic Year Hours
Sunday 9am-midnight
Monday-Thursday 8am-midnight
Friday 8am-8pm
Saturday 9am-5pm
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://ihelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpdesk
From: Cesar Nau <nau@fordham.edu<mailto:nau@fordham.edu>>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Thursday, December 13, 2012 2:01 PM
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: [RESNET-L] Service Desk Hours of Operation
Good afternoon,
I am looking to see what are the days and hours of operation for your Servi=
ce Desk.
We currently operate from Monday through Friday from 8am - 8pm, but want to=
see what other organizations are doing.
Any feedback would be greatly appreciated.
Thanks.
Cesar A. Nau
Assistant Director
Fordham University | IT Customer Care
718.817.4598
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<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:black'>SUNY Oneonta Help Desk<o:p></o:p></span></p><p class=3DMsoNorma=
l><span style=3D'color:black'>Mon-Thurs 8 am =
– 11 pm<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'colo=
r:black'>Friday  =
; 8 am – 9 pm<o:p></o:p></span></p><p class=3DMsoNormal><=
span style=3D'color:black'>Saturday &nb=
sp; noon – 6 pm<o:p></o:p></span></p><p class=3DMsoNormal><span=
style=3D'color:black'>Sunday &nb=
sp; noon – 11 pm<o:p></o:p></span></p><p class=3DMsoNorma=
l><span style=3D'color:black'><o:p> </o:p></span></p><p class=3DMsoNor=
mal><span style=3D'color:black'>Computer labs are open until 1 am Sunday-Th=
ursday and 9 pm on Friday-Saturday.<o:p></o:p></span></p><p class=3DMsoNorm=
al><span style=3D'color:black'><o:p> </o:p></span></p><p class=3DMsoNo=
rmal><span style=3D'color:black'><o:p> </o:p></span></p><div><p class=
=3DMsoNormal><b><i><span style=3D'font-size:16.0pt;font-family:"Calibri","s=
ans-serif";color:#002060'>Teri Weigl<o:p></o:p></span></i></b></p><p class=
=3DMsoNormal><b><i><span style=3D'font-family:"Calibri","sans-serif";color:=
#002060'>Customer Support Supervisor<o:p></o:p></span></i></b></p><p class=
=3DMsoNormal><b><i><span style=3D'font-family:"Calibri","sans-serif";color:=
#002060'>Information Technology Services<o:p></o:p></span></i></b></p><p cl=
ass=3DMsoNormal><i><span style=3D'font-size:9.0pt;font-family:"Calibri","sa=
ns-serif";color:#002060'>Milne Library B262<o:p></o:p></span></i></p><p cla=
ss=3DMsoNormal><i><span style=3D'font-size:9.0pt;font-family:"Calibri","san=
s-serif";color:#002060'>SUNY College at Oneonta<o:p></o:p></span></i></p><p=
class=3DMsoNormal><i><span style=3D'font-size:9.0pt;font-family:"Calibri",=
"sans-serif";color:#002060'>Oneonta, NY 13820<o:p></o:p></span></i></=
p><p class=3DMsoNormal><i><span style=3D'font-size:9.0pt;font-family:"Calib=
ri","sans-serif";color:#002060'>Phone: (607) 436-3079<o:p></o:p></spa=
n></i></p><p class=3DMsoNormal><i><span style=3D'font-size:9.0pt;font-famil=
y:"Calibri","sans-serif";color:#002060'>Fax: =
(607) 436-3677<o:p></o:p></span></i></p><p class=3DMsoNormal><i><span style=
=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:#002060'>Teri.=
Weigl@oneonta.edu<o:p></o:p></span></i></p><p class=3DMsoNormal><b><i><span=
style=3D'font-size:11.0pt;font-family:"Footlight MT Light","serif";color:#=
5F497A'><o:p> </o:p></span></i></b></p><p class=3DMsoNormal><i><span s=
tyle=3D'font-size:10.5pt;font-family:"Harlow Solid Italic";color:#002060'>A=
n animal's eyes have the power to speak a great language." <o:p></o:p>=
</span></i></p><p class=3DMsoNormal><i><span style=3D'font-size:10.5pt;font=
-family:"Harlow Solid Italic";color:#002060'>~ Martin Buber<o:p></o:p></spa=
n></i></p></div><p class=3DMsoNormal><span style=3D'color:black'><o:p> =
;</o:p></span></p><div><div style=3D'border:none;border-top:solid #B5C4DF 1=
.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font=
-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style=
=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mail=
to:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Rizzo, Jim<br><b>Sent:</b>=
Thursday, December 13, 2012 2:03 PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU=
<br><b>Subject:</b> Re: Service Desk Hours of Operation<o:p></o:p></span></=
p></div></div><p class=3DMsoNormal><o:p> </o:p></p><div><div><div><p c=
lass=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Calibri","san=
s-serif";color:black'>Academic Year Hours<o:p></o:p></span></p></div><div><=
p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Calibri","=
sans-serif";color:black'>Sunday 9am-midnight<o:p></o:p></span></p></div><di=
v><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Calibri=
","sans-serif";color:black'>Monday-Thursday 8am-midnight<o:p></o:p></span><=
/p></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-fam=
ily:"Calibri","sans-serif";color:black'>Friday 8am-8pm<o:p></o:p></span></p=
></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-famil=
y:"Calibri","sans-serif";color:black'>Saturday 9am-5pm<o:p></o:p></span></p=
></div><div><div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;=
font-family:"Calibri","sans-serif";color:black'>-- <o:p></o:p></span><=
/p></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-fam=
ily:"Calibri","sans-serif";color:black'>Jim Rizzo<o:p></o:p></span></p></di=
v></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-fami=
ly:"Calibri","sans-serif";color:black'>Helpdesk Manager<o:p></o:p></span></=
p></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-fami=
ly:"Calibri","sans-serif";color:black'>Providence College Information Techn=
ology<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'f=
ont-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>(401) 865-1=
277<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'fon=
t-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>AIM: JRizzoPC=
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-s=
ize:10.5pt;font-family:"Calibri","sans-serif";color:black'><a href=3D"http:=
//www.providence.edu/helpdesk">http://www.providence.edu/helpdesk</a> =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-s=
ize:10.5pt;font-family:"Calibri","sans-serif";color:black'><a href=3D"http:=
//ihelp.providence.edu">http://ihelp.providence.edu</a><o:p></o:p></span></=
p></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-fami=
ly:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><d=
iv><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Calibr=
i","sans-serif";color:black'>Find us on Facebook!<o:p></o:p></span></p></di=
v><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black'><a href=3D"http://www.facebook.com/ProvCol=
lHelpDesk">http://www.facebook.com/ProvCollHelpDesk</a><o:p></o:p></span></=
p></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-fami=
ly:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><d=
iv><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Calibr=
i","sans-serif";color:black'>Follow us on Twitter!<o:p></o:p></span></p></d=
iv><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"C=
alibri","sans-serif";color:black'><a href=3D"http://twitter.com/PCITHelpdes=
k">http://twitter.com/PCITHelpdesk</a><o:p></o:p></span></p></div></div></d=
iv></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-fam=
ily:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><=
div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0=
in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:11.0pt;font-family=
:"Calibri","sans-serif";color:black'>From: </span></b><span style=3D'font-s=
ize:11.0pt;font-family:"Calibri","sans-serif";color:black'>Cesar Nau <<a=
href=3D"mailto:nau@fordham.edu">nau@fordham.edu</a>><br><b>Reply-To: </=
b>Resnet Forum <<a href=3D"mailto:RESNET-L@listserv.nd.edu">RESNET-L@lis=
tserv.nd.edu</a>><br><b>Date: </b>Thursday, December 13, 2012 2:01 PM<br=
><b>To: </b>Resnet Forum <<a href=3D"mailto:RESNET-L@listserv.nd.edu">RE=
SNET-L@listserv.nd.edu</a>><br><b>Subject: </b>[RESNET-L] Service Desk H=
ours of Operation<o:p></o:p></span></p></div><div><p class=3DMsoNormal><spa=
n style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'=
><o:p> </o:p></span></p></div><div><div><p class=3DMsoNormal><span sty=
le=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Good=
afternoon, <o:p></o:p></span></p><div><p class=3DMsoNormal><span style=3D'=
font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> =
;</o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-size:=
10.5pt;font-family:"Calibri","sans-serif";color:black'>I am looking to see =
what are the days and hours of operation for your Service Desk. <o:p><=
/o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-size:10=
.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></spa=
n></p></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-=
family:"Calibri","sans-serif";color:black'>We currently operate from Monday=
through Friday from 8am - 8pm, but want to see what other organizations ar=
e doing. <o:p></o:p></span></p></div><div><p class=3DMsoNormal><span s=
tyle=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o=
:p> </o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'fo=
nt-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Any feedback=
would be greatly appreciated.<o:p></o:p></span></p></div><div><p class=3DM=
soNormal><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif"=
;color:black'><o:p> </o:p></span></p></div><div><p class=3DMsoNormal><=
span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:bla=
ck'>Thanks.<br clear=3Dall><o:p></o:p></span></p><div><div><p class=3DMsoNo=
rmal><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";col=
or:black'><o:p> </o:p></span></p></div><p class=3DMsoNormal><span styl=
e=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Cesar=
A. Nau <o:p></o:p></span></p><div><p class=3DMsoNormal><span style=3D'font=
-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Assistant Dire=
ctor<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'fo=
nt-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Fordham Univ=
ersity | IT Customer Care<o:p></o:p></span></p></div><div><p class=3DMsoNor=
mal><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";colo=
r:black'>718.817.4598<o:p></o:p></span></p></div></div><p class=3DMsoNormal=
><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:b=
lack'><o:p> </o:p></span></p></div><p class=3DMsoNormal><span style=3D=
'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>_________=
__________________________________________ You are subscribed to the ResNet=
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/a> ___________________________________________________ <o:p></o:p></span><=
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