[3048] in SIPB-AFS-requests
Re: NECX issues, disk query
daemon@ATHENA.MIT.EDU (Greg Hudson)
Wed Jul 8 09:59:20 1998
To: John Hawkinson <jhawk@MIT.EDU>
Cc: ghudson@MIT.EDU, sipb-afsreq@MIT.EDU
In-Reply-To: Your message of "Wed, 08 Jul 1998 09:06:31 EDT."
<199807081306.JAA19227@opus.mit.edu>
Date: Wed, 08 Jul 1998 09:56:27 EDT
From: Greg Hudson <ghudson@MIT.EDU>
> Could you also get it for the outstanding orders? If you would
> prefer, let me know who I should ask and I'll ask them.
I think Kathleen at the MCC (3-7433) should be able to get them for
you.
> I suggest in the future that we not purchase any more entry-level
> disks.
Yeah, the only redeeming quality of that disk purchase was that it was
quite cheap. I'm not comfortable with them at all, and I hope to
replace them next FY, one way or another.
> NECX's web page suggests that there is a thiry-day limitation on
> returns, even those of defective products. I'm unclear on whether
> I'm misinterpreting this or not.
Beyond 30 days, we are expected to go to the manufacturer (Seagate, in
this case) for a warranty replacement. It is preferrable to go
through NECX for exchanges before 30 days, since the expected quality
of a new disk is presumed to be higher than the expected quality of a
"repair replacement" which is what you'll get from the manufacturer.
