[32] in OS/2_Discussion
Useful bug report form...
pshuang@ATHENA.MIT.EDU (pshuang@ATHENA.MIT.EDU)
Mon May 11 01:01:07 1992
Until I get around to actually installing OS/2 2.0, I can only re-post
fun things like this... useful. IBM realizes that gee, a lot of
customers won't have IBM sales representatives through which to submit
bug reports for OS/2 2.0. Yay! a small clue...
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From: bgm@gallipolis.cray.com
Date: Wed, 22 Apr 92 18:25:26 CDT
Reply-To: bgm@cray.com
Subject: Sending OS/2 2.0 problem reports to an official IBM point.
In the OS/2 SE, ES and LS shrink wrap packages, IBM says there are three
methods by which U.S. individuals can officially report problems to IBM.
- OS/2 BBS - a new BBS just starting. It has connect time charges.
- 800-237-5511
- Compuserve email.
There are threee methods to obtain OS/2 2.0 help (beyond reporting problems):
- OS/2 BBS - a new BBS just starting. It has connect time charges.
- 800-772-2227 (HelpWare)
- Compuserve IBMOS2 and OS2DEV forums
Since Internet/Usenet end-users can send mail to Compuserve users, it is
possible for you to also submit OS/2 problem reports. I did not ask IBM
if this is allowed but:
- I don't see a rule against it
- There is a new IBM
- In any case the problem reporter is an OS/2 2.0 end-user and IBM does
want to support them.
Attached is an OS/2 problem report form you can use to report OS/2 2.0
SE, ES and LS problems.
When you are ready to send this OS/2 Problem Report, send the form to:
Base problems - 76711.610@compuserve.com
ES/LS problems - 76711.611@compuserve.com
Bert Moshier
------ Submit an OS/2 Problem Report ------
<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<< THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS ONLY >>
<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Please enter the following information about the OS/2 problem.
Contact Person..: __________________________________
Telephone during 8:00 AM to 5:00 PM: _______________
One Line Description of the OS/2 Problem:
------------------------------------------------------------------------------
Enter "Y" or "N" for each of the areas causing/affected by the problem:
OS/2 System: __ Installation: __ Printer: __ Communications: __
Application: __ Programming: __ Database: __ LAN: __ Trap: __
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Please enter the following information about the OS/2 ENVIRONMENT.
Hardware: Software:
Vendor: ________________________ OS/2 Version: ____ CSD Level: _____
Model : ________________________ ES Installed:(Y/N) CSD Level: _____
Total Ram: ___MB LS Installed:(Y/N) CSD Level: _____
Display Type: __________________ HPFS or FAT File System: __________
System Disk Size: _____MB Application: ______________________
LAN Type: ______________________ Application Vendor: _______________
Communication Adapter(s):
_______________________________ Application Type:
_______________________________
_______________________________ DOS......................:(Y/N)____
Other Adapters or Boards: DOS Windows..............:(Y/N)____
_______________________________ OS/2 Windows.............:(Y/N)____
_______________________________ OS/2 Full Screen.........:(Y/N)____
_______________________________ OS/2 Presentation Manager:(Y/N)____
------------------------------------------------------------------------------
------------------------------------------------------------------------------
Please enter the following information about the ERROR that occurs.
Enter "Y" or "N" for each of the error occurances that apply:
Predictably: __ Randomly Often: __ In Result: __ Error is
Constantly: __ Randomly Seldom: __ In Data: __ Recreatable: __
Can this error be duplicated on more than one system?: (Y/N) __
Did this function work correctly in a previous version or CSD level?: (Y/N)__
Enter any error messages that occur:
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
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If a TRAP occurs and results in the 16 bit trap display (similar to
the following ), enter any of the trap values that you recorded:
SESSION TITLE: _______________________________________________________
TRAP _____
AX= _____ BX= _____ CX= _____ DX= _____ BP= _____
SI= _____ DI= _____ DS= _____ ES= _____ FLG= _____
CS= _____ IP= _____ SS= _____ SP= _____ MSW= _____
CSLIM= _____ SSLIM= ____ DSLIM= ____ ESLIM= _____
CSACC= ___ SSACC= ___ DSACC= ___ ESACC= ___
ERRCD= _____ ERLIM= _____ ERACC= ___
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
If a TRAP occurs and results in the 32 bit trap display (similar to
the following), enter any of the trap values that you recorded:
TRAP _____ ERRCD= _____ ERACC= _____ ERLIM= _____
EAX= _________ EBX= _________ ECX= _________ EDX= _________
ESI= _________ EDI= _________ EBP= _________ FLG= _________
CS:EIP= _____: _________ CSACC= _____ CSLIM= _________
SS:EIP= _____: _________ SSACC= _____ SSLIM= _________
DS= _____ DSACC= _____ DSLIM= _________ CR0= _________
ES= _____ ESACC= _____ ESLIM= _________ CR2= _________
FS= _____ FSACC= _____ FSLIM= _________
GS= _____ GSACC= _____ GSLIM= _________
THE SYSTEM DETECTED AN INTERNAL PROCESSING
ERROR AT LOCATION ## _____: _________- _____: _____
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If this is a PRINTER problem, please enter the printer and printer ouptut
information.
Printer Vendor: __________________ Print From: Local: (Y/N)___
Model : __________________ Network: (Y/N)___
Driver Name: __________________ Host: (Y/N)___
Port(s) Used: __________________ Printer
__________________ Attached to: Local: (Y/N)___
__________________ LAN Server: (Y/N)___
LAN Requestor: (Y/N)___
Print Data Description: Host: (Y/N)___
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
------------------------------------------------------------------------------
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If this is a COMMUNICATIONS problem, please enter the information on
Host Communications used.
Enter "I" for each type of communications installed, "P" for the problem:
3270 DFT: __ 3270 SDLC: __ 3270 Etherand: __ 3270 Token Ring: __
3270 X.25: __ 3270 PC-Net: __ 3270 Gateway: __ 5250 Workstation: __
SNA APPC: __ APPN N/2: __ SRPI: __ EHLLAPI: __ Asynchronous: __
Host Print Control: __ 5250 WSF, PC Support Feature: __
OS/2 1.3 EE Communications Manager: __ ES/2 Communications Manager: __
Number of Ports: ___ Modem Vendor: _____________ Modem Speed: __________
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If this is a LOCAL AREA NETWORK problem, please enter the information about
the LAN involved.
LAN Server: LAN Type: _____________________
OS/2 2.0: (Y/N) CSD Level: ________
OS/2 1.3: (Y/N) CSD Level: ________ LAN Adapter, onboard Memory:
Novell: (Y/N) NSD Level: ________ _________________________ ___MB
LAN Requestor:
OS/2 2.0: (Y/N) CSD Level: ________ Dos LAN Requestor:
OS/2 1.3: (Y/N) CSD Level: ________ Version: ____
Novell: (Y/N) NSD Level: ________ CSD Level: ________
Other: NOVELL Netware Only:
Print Server.................: (Y/N) "Blue Box" Number: _____________
Domain Controller............: (Y/N) LAN Driver: ___________________
Additional Server............: (Y/N) Driver Date: __________________
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If this is an OS/2 DATABASE MANAGER problem, Please enter the information
about DataBase Manager problem.
Error occurs when database Primary Error Code: __________________
is being accessed as: Secondary Error Code: ________________
Stand Alone.........:(Y/N) Drive DataBase Manager is on: __
Requestor...........:(Y/N)
Database Server.....:(Y/N) Drive actual database is on: __
Using RDS...........:(Y/N)
Using LAN...........:(Y/N) Is the database drive LAN redirected? (Y/N): __
Error occurs in which module(s)?: SQL logic in application is:
Query Manager............: __ Static SQL..................: (Y/N)
DataBase Manager.........: __ Dynamic SQL.................: (Y/N)
Application..............: __ Both Static and Dynamic SQL.: (Y/N)
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Do you want to be contacted by phone about this problem? (Y/N): __
Please enter the detailed information about the OS/2 problem.
Problem Description:
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING.
When you are ready to send this OS/2 Problem Report, send the form via
CISMAIL to ---
Base problems - Base Support, 76711.610@compuserve.com
ES/LS problems - ES/LS Support, 76711.611@compuserve.com
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