[97487] in North American Network Operators' Group
Re: FBI tells the public to call their ISP for help
daemon@ATHENA.MIT.EDU (Alexander Harrowell)
Sun Jun 17 06:56:52 2007
Date: Sun, 17 Jun 2007 11:55:55 +0100
From: "Alexander Harrowell" <a.harrowell@gmail.com>
To: frnkblk@iname.com
Cc: admin@digibase.ca, nanog@nanog.org
In-Reply-To: <001f01c7b08b$dc509600$6805000a@family>
Errors-To: owner-nanog@merit.edu
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On 6/17/07, Frank Bulk <frnkblk@iname.com> wrote:
>
>
> In the 2+ years I have been working for an ISP I'm not aware of one
> customer
> that has gone over to one of our competitors because we identified and cut
> them off for an abuse issue. Most of them have been very grateful that we
> identified a problem and are earnest in resolving it.
I'm pretty sceptical of the notion that it's easier to change ISP than
download a Windows update. If that's true for your network, perhaps you
should tell us something about your provisioning/billing/CRM arrangements!
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On 6/17/07, <b class="gmail_sendername">Frank Bulk</b> <<a href="mailto:frnkblk@iname.com">frnkblk@iname.com</a>> wrote:<div><span class="gmail_quote"></span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br>In the 2+ years I have been working for an ISP I'm not aware of one customer<br>that has gone over to one of our competitors because we identified and cut<br>them off for an abuse issue. Most of them have been very grateful that we
<br>identified a problem and are earnest in resolving it.</blockquote><div><br>I'm pretty sceptical of the notion that it's easier to change ISP than download a Windows update. If that's true for your network, perhaps you should tell us something about your provisioning/billing/CRM arrangements!
<br></div><br></div><br>
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