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Date: Thu, 10 May 2007 16:22:28 -0400 From: William Allen Simpson <william.allen.simpson@gmail.com> To: nanog@merit.edu In-Reply-To: <Pine.LNX.4.61.0705101556020.32408@soloth.lewis.org> Errors-To: owner-nanog@merit.edu Jon Lewis wrote: > On Thu, 10 May 2007, William Allen Simpson wrote: > >> Follow the usual best practices, and you may save time and money. >> >> 1. Ensure that your DHCP, RADIUS, SMTP, and other logs are always, >> ALWAYS, *ALWAYS* rolled over and deleted within 7 days without backup. >> I'd recommend 3 days, but operational requirements vary. > > Assuming you're actually serious, how do you deal with customers who > dispute usage one or more months ago (when they get their bill)? > We've never charged on a "usage" model. We always charged on a fixed tier bandwidth model, payable in advance. Remember, ISPs surpassed bloated telcos in large part because half of telco's inflated costs were for accounting and administration. A long fight with ATT in standards committees was because ATT made 40% or more of their money on minute by minute billed long-distance fax.... That we made available inexpensively, fixed price, email, etc. We are much more efficient! Unfortunately, as Sean mentioned, CALEA assumes everybody looks like a vertically integrated telco.
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