[92587] in North American Network Operators' Group
RE: decline of customer service
daemon@ATHENA.MIT.EDU (Brian Johnson)
Tue Sep 26 17:36:04 2006
Date: Tue, 26 Sep 2006 16:35:17 -0500
From: "Brian Johnson" <bjohnson@drtel.com>
To: "nanog" <nanog@merit.edu>
Errors-To: owner-nanog@merit.edu
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> -----Original Message-----
> From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On=20
> Behalf Of Philip Lavine
> Sent: Monday, September 25, 2006 11:50 PM
> To: nanog
> Subject: decline of customer service
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> Times have changed,
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> My experience has been recently that ISP's and ASP's have=20
> dramatically malnourished their first level support staff=20
> which in turn has created a resentful and lazy second teir. I=20
> am sick of the "It must be your network/cabling/CPE" attitude=20
> that I am getting from some teir 1 ISP's. I sick of replacing=20
> CSU's and checking extended demarcs while some clown in the=20
> POP is re-seating cards in the mux.
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> Moreover stop accusing my network of latency issues. I ran=20
> the packet capture 100 times and the client is still send a=20
> FIN. The reason your application is slow is because your=20
> programmers think sockets are something you plug a can opener into.
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> Finally, YOU are my vendor. I pay you money for exceptional service.
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> Thank you for your time.
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Uh.... OK.
Where did this come from? Did Philip have a seisure? ARE YOU OK PHILIP?
:-P
Brian
