[92572] in North American Network Operators' Group
decline of customer service
daemon@ATHENA.MIT.EDU (Philip Lavine)
Tue Sep 26 00:51:01 2006
Date: Mon, 25 Sep 2006 21:49:55 -0700 (PDT)
From: Philip Lavine <source_route@yahoo.com>
To: nanog <nanog@merit.edu>
Errors-To: owner-nanog@merit.edu
Times have changed,=0A=0AMy experience has been recently that ISP's and ASP=
's have dramatically malnourished their first level support staff which in =
turn has created a resentful and lazy second teir. I am sick of the "It mus=
t be your network/cabling/CPE" attitude that I am getting from some teir 1 =
ISP's. I sick of replacing CSU's and checking extended demarcs while some c=
lown in the POP is re-seating cards in the mux.=0A=0AMoreover stop accusing=
my network of latency issues. I ran the packet capture 100 times and the c=
lient is still send a FIN. The reason your application is slow is because y=
our programmers think sockets are something you plug a can opener into.=0A=
=0AFinally, YOU are my vendor. I pay you money for exceptional service.=0A=
=0AThank you for your time.=0A=0A=0A=0A
