[89970] in North American Network Operators' Group
Re: Common Carrier Question
daemon@ATHENA.MIT.EDU (david raistrick)
Fri Apr 14 11:59:20 2006
Date: Fri, 14 Apr 2006 11:58:33 -0400 (EDT)
From: david raistrick <drais@atlasta.net>
To: "Derek J. Balling" <deballing@vassar.edu>
Cc: 'NANOG list' <nanog@nanog.org>
In-Reply-To: <55B90F08-AD3F-46A8-8B37-1418B765A470@vassar.edu>
Errors-To: owner-nanog@merit.edu
On Fri, 14 Apr 2006, Derek J. Balling wrote:
> From reading that, though, it looks like the ISP in question also has its own
> telephone product (after all, the quote in the article is that they are a
> "North Carolina service provider that calls itself the '17th largest phone
> company' in the US"
They do. I dealt with them as a customer once. (had a server hanging off
one of their business dsl packages...the dsl was down for 4 weeks...)
They do phone service in a lot of the coastal areas from Brunswick, GA up
into NC, mostly in the areas that bellsouth isn't in. They have a lot of
different names, all part of the Madison River conglomerate. They have
cable companies, ISPs, and telcos.
Warning if you ever have to deal with them: Level 1 tech support knows
jack, and has no way to get ahold of Level 2, or anyone else. "All we can
do is send an email through our ticket system..."
I wound up calling home phone numbers for various company officials
leaving voicemail. And what do you know, less than 24 hours later the
circuit was back up...
---
david raistrick http://www.netmeister.org/news/learn2quote.html
drais@atlasta.net http://www.expita.com/nomime.html
