[80795] in North American Network Operators' Group
RE: what will all you who work for private isp's be doing in a few years?
daemon@ATHENA.MIT.EDU (M. David Leonard)
Thu May 12 08:50:54 2005
Date: Thu, 12 May 2005 08:49:58 -0400 (EDT)
From: "M. David Leonard" <mdl@equinox.shaysnet.com>
To: nanog@nanog.org
In-Reply-To: <C20551D859616F44BA07225CDA9DF5A16AF260@dc-mail.onelegal.com>
Errors-To: owner-nanog@merit.edu
While I'm not claiming this is the beginning of a trend, last
week a former dialup customer who left ShaysNet for Comcast several
months ago returned to our dialups AND brought along a friend who had
never been one of our customers before but who was fed up with Comcast.
Both said that Comcast was too expensive (neither are 'power
users'), the rates go up too quickly (twice the inflation rate?), and
Comcast had greater technical problems than we do. It probably helped
that I allowed former customers who had switched to Comcast to use our
DNS when Comcast's was unreachable. Oh, by the way, did I mention that
no one seems to like Comcast's technical support - I was getting calls
from former customers who were on Comcast when their network was down.
David Leonard
ShaysNet
