[75028] in North American Network Operators' Group
Re: Abuse Ticketing Systems
daemon@ATHENA.MIT.EDU (Todd Mitchell - lists)
Thu Oct 28 10:45:20 2004
Date: Thu, 28 Oct 2004 08:43:27 -0600
From: Todd Mitchell - lists <lists@ciphin.com>
To: nanog@merit.edu
In-Reply-To: <707D59AE-28EB-11D9-BF6D-000D93C280F2@antinode.net>
Errors-To: owner-nanog-outgoing@merit.edu
On 28/10/2004 8:12 AM James Baldwin wrote:
>
> Are there any particularly useful ticketing systems for handling the
> sorts and volume of complaints an abuse desk sees?
Aside from RT, you may also want to take a look at OTRS - http://otrs.org/.
Todd
