[75026] in North American Network Operators' Group
Re: Abuse Ticketing Systems
daemon@ATHENA.MIT.EDU (John Kinsella)
Thu Oct 28 10:38:59 2004
Date: Thu, 28 Oct 2004 07:33:55 -0700
From: John Kinsella <jlk@thrashyour.com>
To: nanog@merit.edu
Reply-To: John Kinsella <jlk@thrashyour.com>
In-Reply-To: <707D59AE-28EB-11D9-BF6D-000D93C280F2@antinode.net>
Errors-To: owner-nanog-outgoing@merit.edu
On Thu, Oct 28, 2004 at 10:12:45AM -0400, James Baldwin wrote:
> experience with it. If someone has had a painless and successful
> experience using Remedy to handle abuse desk ticketing I'd love to hear
> a little about the overall engineering of the system to handle it.
If anyone has had a painless and successful experience with Remedy, I'd
love to hear about that, as well. ;)
I second the RT route. Budget half a day to get it up on a test box and
it's pretty easy from there. In particular you may want to look at the
version of RT tuned for Incident Response -
http://bestpractical.com/rtir/
John
