[71894] in North American Network Operators' Group
Re: Teaching/developing troubleshooting skills
daemon@ATHENA.MIT.EDU (Bruce Pinsky)
Thu Jun 24 20:32:33 2004
Date: Thu, 24 Jun 2004 17:31:56 -0700
From: Bruce Pinsky <bep@whack.org>
Reply-To: bep@whack.org
To: Pete Kruckenberg <pete@kruckenberg.com>
Cc: nanog@merit.edu
In-Reply-To: <1088118568.924.TMDA@id.kruckenberg.com>
Errors-To: owner-nanog-outgoing@merit.edu
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Pete Kruckenberg wrote:
| I'm working on trying to teach others in my group (usually
| less-experienced, but not always) how to improve their
| large-network troubleshooting skills (the techniques of
| isolating a problem, etc).
|
| It's been so long since I learned network troubleshooting
| techniques I can't remember how I learned them or even how I
| used to do it (so poorly).
|
| Does anyone have experience with developing a
| skills-improvement program on this topic? If you've tried
| such a thing, what worked/didn't work for you? Outside
| training? Books? Mentoring? Motivational posters?
|
| I'm particularly sensitive to the "I got my CCNA, therefore
| I know everything there is to know about troubleshooting"
| perspective, and how to encourage improving troubleshooting
| skills without making it insultingly basic.
|
If you are looking for some courses on just analytical troubleshooting
and/or problem solving techniques, you might want to look at the Kepner
Tregoe stuff (www.kepner-tregoe.com). It is not network specific but
rather teaches techniques. Some of their courses include:
Problem Solving and Decision Making
Analytic Trouble Shooting
Implementing Corrective and Preventive Actions
- --
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bep
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