[71888] in North American Network Operators' Group
Teaching/developing troubleshooting skills
daemon@ATHENA.MIT.EDU (Pete Kruckenberg)
Thu Jun 24 19:10:13 2004
Date: Thu, 24 Jun 2004 17:09:19 -0600 (MDT)
To: <nanog@merit.edu>
From: Pete Kruckenberg <pete@kruckenberg.com>
Errors-To: owner-nanog-outgoing@merit.edu
I'm working on trying to teach others in my group (usually
less-experienced, but not always) how to improve their
large-network troubleshooting skills (the techniques of
isolating a problem, etc).
It's been so long since I learned network troubleshooting
techniques I can't remember how I learned them or even how I
used to do it (so poorly).
Does anyone have experience with developing a
skills-improvement program on this topic? If you've tried
such a thing, what worked/didn't work for you? Outside
training? Books? Mentoring? Motivational posters?
I'm particularly sensitive to the "I got my CCNA, therefore
I know everything there is to know about troubleshooting"
perspective, and how to encourage improving troubleshooting
skills without making it insultingly basic.
Thanks for your help.
Pete.
