[62773] in North American Network Operators' Group
Re: Operations notification manager software
daemon@ATHENA.MIT.EDU (Damian Gerow)
Mon Sep 22 09:46:45 2003
Date: Mon, 22 Sep 2003 09:45:30 -0400
From: Damian Gerow <damian@sentex.net>
To: nanog@nanog.org
In-Reply-To: <20030922122002.GA11840@nic.fr>
Errors-To: owner-nanog-outgoing@merit.edu
Thus spake Stephane Bortzmeyer (bortzmeyer@gitoyen.net) [22/09/03 08:26]:
> > > What software is available/recommended for NOC contact
> > > management?
> >
> > I've used Nagios (formerly NetSaint) in the past and have been very
> > impressed with it.
>
> I used Nagios and I fail to see what's the connection with the
> original question? It seems the original poster is looking for
> something like RequestTracker <URL:http://www.bestpractical.com/rt/>
> instead.
Ummm... I'm not sure that RT is what you want, either. Out-of-the-box, RT
is a Ticketing system, not a Contact Management system. Though I realise
that it could probably be hacked to provide such a functionality...
I think between the two of them (Nagios and RT), you would have a chunk of
the requested functionality taken care of. But you still don't have the
Contact Management part, without a little bit of work.
