[60111] in North American Network Operators' Group
Re: abuse case management
daemon@ATHENA.MIT.EDU (Will Yardley)
Fri Aug 1 05:17:06 2003
Date: Fri, 1 Aug 2003 02:14:20 -0700
From: william+nanog@hq.dreamhost.com (Will Yardley)
To: nanog@nanog.org
Mail-Followup-To: william+nanog@hq.dreamhost.com (Will Yardley),
nanog@nanog.org
In-Reply-To: <Pine.LNX.4.44.0308011054470.26311-100000@uplift.swm.pp.se>
Errors-To: owner-nanog-outgoing@merit.edu
On Fri, Aug 01, 2003 at 11:08:18AM +0200, Mikael Abrahamsson wrote:
> Is there an abuse case management system as freeware somewhere,
> something like all the ticket/case handling packages out there, but
> more specifically aimed at abuse/complaint handling. I googled some
> but couldnt find any.
Not freeware, but this (from the author of Sam Spade) might be worth a
look... I don't have personal experience with it, so I can't say whether
it works well or not, but looks somewhat interesting, and the
multi-platform client / UNIX server model sounds promising.
http://word-to-the-wise.com/abacus/index.html
Searching on Freshmeat for support desk type software might also bring
up some useful stuff - your best bet may be to extend / modify an
existing application.
--
"Since when is skepticism un-American?
Dissent's not treason but they talk like it's the same..."
(Sleater-Kinney - "Combat Rock")
