[5501] in North American Network Operators' Group
Re: Cisco as Big Brother (Was Re: Cisco's AIP vs HSSI)
daemon@ATHENA.MIT.EDU (Curtis Villamizar)
Mon Oct 21 18:35:15 1996
To: Michael_Fox@baynetworks.com (Michael Fox)
cc: Jeremy Porter <jerry@fc.net>, nanog@merit.edu
Reply-To: curtis@ans.net
In-reply-to: Your message of "Fri, 18 Oct 1996 08:11:41 PDT."
<2.2c.32.19961018151141.0075f550@sc-mail1.corpwest.baynetworks.com>
Date: Mon, 21 Oct 1996 09:50:58 -0400
From: Curtis Villamizar <curtis@ans.net>
In message <2.2c.32.19961018151141.0075f550@sc-mail1.corpwest.baynetworks.com>,
Michael Fox writes:
> >
> >I would definately ask my router vendor hard questions about
> >how quickly a fix will be released assuming I have a "network down"
> >condition.
>
> Bay generally releases fixes every few weeks. For a "network down"
> situation, if releasing a workspace immediately is the right thing to do,
> then that's what we do. Who makes the call? The customer, after receiving
> input from the Bay engineering team.
>
> Michael
Michael, Jeremy,
As a customer of Bay (maybe an atypical one), I'll vouch for Michael's
statement. We're atypical in that we've served as the primary beta
site for the ISP version of their code.
I can't complain about Cisco support either. Both vendors have been
willing to dedicate whatever resources they have available to fix
things when a problem required immediate action.
Curtis
