[53244] in North American Network Operators' Group
RFI Pointers to technical organisation layouts
daemon@ATHENA.MIT.EDU (Thomas Kernen)
Wed Nov 6 09:44:05 2002
From: "Thomas Kernen" <tkernen@deckpoint.ch>
To: <nanog@nanog.org>
Date: Wed, 6 Nov 2002 15:46:33 +0100
Errors-To: owner-nanog-outgoing@merit.edu
Hi,
I'm looking for the layout of the technical organisation within service providers. Charts with role definitions, related and/or
critical processes, inter-departement communications, chain of command, breakout within major units, relation between
NOC/engineering/billing/service turnup/etc, basically anything I can get my hands on.
Note that I'm not planning a reorg, simply wanting to compare with other service providers (big and small) and how they operate
internally.
Thomas
