[52307] in North American Network Operators' Group
Re: Popular trouble ticket management system for IP NOC
daemon@ATHENA.MIT.EDU (Jeff Wasilko)
Tue Sep 24 15:06:54 2002
Date: Tue, 24 Sep 2002 15:06:19 -0400
From: Jeff Wasilko <jeffw@smoe.org>
To: nanog@merit.edu
Mail-Followup-To: nanog@merit.edu
In-Reply-To: <!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAixFEnoi01BG5vQAQSy1EScKAAAAQAAAASSQrXb56c0uoXX3A94bffAEAAAAA@cndata.com>
Errors-To: owner-nanog-outgoing@merit.edu
On Tue, Sep 24, 2002 at 09:37:39AM +0800, Yu Ning wrote:
>
> Hi all,
>
> Thanks for all your kindly reply. I'm currently evaluating HP Service
> Desk, and CA
> Unicenter service desk. Remedy seems have no Chinese contact. RT seems
> too
> non-commercial :-)
I suspect Best Practical Solutions (the RT developers) would be
happy to take your money for a support contract (They're at
http://bestpractical.com/ ).
I think if you drop them a note you'd be suprised how many large
organizations are using RT....
-j
