[52303] in North American Network Operators' Group
RE: Popular trouble ticket management system for IP NOC
daemon@ATHENA.MIT.EDU (Yu Ning)
Mon Sep 23 21:38:19 2002
Date: Tue, 24 Sep 2002 09:37:39 +0800
From: Yu Ning <yuning@cndata.com>
In-reply-to: <Pine.LNX.4.44.0209190313180.31395-100000@hush.nyc.analogue.net>
To: nanog@merit.edu
Cc: "'jeffrey.arnold'" <jba@analogue.net>
Errors-To: owner-nanog-outgoing@merit.edu
Hi all,
Thanks for all your kindly reply. I'm currently evaluating HP Service
Desk, and CA
Unicenter service desk. Remedy seems have no Chinese contact. RT seems
too
non-commercial :-)
thanks!
Yu Ning
|-----Original Message-----
|From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On
|Behalf Of jeffrey.arnold
|Sent: Thursday, September 19, 2002 3:19 PM
|To: Yu Ning
|Cc: nanog@merit.edu
|Subject: Re: Popular trouble ticket management system for IP NOC
|
|
|
|On Thu, 19 Sep 2002, Yu Ning wrote:
|
|:: Have any idea of the current popular trouble ticket system
|for the NOC ?
|:: The system used to accept, dispatch, close, store and search trouble
|:: ticket or customer case ? It's pretty much a NOC work flow system,
|:: but more focused on IP NOC.
|::
|
|Definitely check the archives, this comes up often:
|
|http://www.merit.edu/mail.archives/nanog/
|
|I've seen everything from $100 pc's running RT to multimillion
|dollar distributed remedy installs used successfully. I
|personally use RT 1.0, and like it. RT is available at:
|http://www.bestpractical.com
|
|-jba
|__
| [jba@analogue.net] ::
|analogue.networks.nyc :: http://analogue.net
|
